Analyst, Customer Experience

Analyze self-service transactions and conduct gap analysis in order to identify system enhancements, platform issues, and new functionality required to increase self-service resolution rates, and improve the customer experience.
Monitor and report end to end channel activity to identify problems, and ensure end to end self-service processes are successful. Design workflows to increase self-service rates for additional products and services, and improving on existing self-service workflows. Create customer communications to communicate specific information to customers during weather events or projects that impact the business. Document business requirements for development projects. Develop and project manage product enhancements.
Assist with developing agent training to ensure compliance to ordering and troubleshooting processes. Assist with product demonstrations.

According to JobzMall, the average salary range for a Analyst, Customer Experience in 1 Mediacom Way, Chester, NY 10918, USA is $42,000 - $58,000. This salary range is based on the market rate for this position and may vary depending on experience and qualifications.

Mediacom Communications Corporation is the nation's fifth largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns.