Technical Support Engineer - IT Operations Tier2

Welcome to McKesson Corporation, a leading global healthcare company that strives to improve the lives of patients around the world. We are currently seeking a highly skilled and motivated Technical Support Engineer to join our IT Operations Tier2 team. As a member of this dynamic team, you will play a crucial role in ensuring the smooth and efficient functioning of our technical systems and applications. We are looking for individuals who are passionate about technology, have a strong understanding of IT operations, and possess excellent problem-solving and communication skills. If you are a team player who thrives in a fast-paced environment and is dedicated to providing exceptional customer service, we invite you to apply for this exciting opportunity.

1. Troubleshoot and resolve technical issues related to our systems and applications in a timely and efficient manner.
2. Provide excellent customer service and support to internal and external users.
3. Collaborate with cross-functional teams to identify, diagnose, and resolve complex technical problems.
4. Monitor system performance and proactively identify potential issues and recommend solutions.
5. Maintain and update technical documentation and knowledge base articles.
6. Participate in after-hours on-call rotation for urgent technical support needs.
7. Escalate critical issues to the appropriate teams and follow up until resolution.
8. Stay updated on the latest technologies and industry trends to continuously improve our technical support processes.
9. Train and mentor junior team members to enhance their technical skills and knowledge.
10. Adhere to company policies and procedures, including security protocols and data privacy regulations.
11. Continuously evaluate and improve existing systems and processes to increase efficiency and productivity.
12. Communicate effectively with team members, management, and stakeholders to provide updates on technical issues and resolutions.
13. Contribute to the development and implementation of new technical solutions to meet the evolving needs of the company.
14. Prioritize and manage multiple tasks and projects simultaneously in a fast-paced environment.
15. Demonstrate a strong commitment to quality and excellence in all aspects of the job.

According to JobzMall, the average salary range for a Technical Support Engineer - IT Operations Tier2 is $50,000-$70,000 per year. This can vary depending on the company, location, and experience level of the individual. Some companies may offer higher salaries for more experienced engineers or for those with specialized skills. Additionally, bonuses and benefits may also impact the overall compensation for this position.

Celesio AG is a healthcare and pharmaceutical company, based in Stuttgart, Germany. The company operates in 14 countries around the world and generated revenue of more than 22,000 million euros in 2014. The corporation is part of the American McKesson Corporation who has a 76% stake in the company.