Technical Solutions Help Desk (HVS)
Do you have a passion for problem-solving and a strong technical aptitude? Are you looking for a challenging and dynamic role in the healthcare industry? McKesson Corporation is seeking a dedicated and knowledgeable individual to join our Technical Solutions Help Desk (HVS) team. As a member of our team, you will play a crucial role in providing technical support and solutions for our healthcare clients. We are looking for someone with excellent communication skills, a customer-centric mindset, and a strong understanding of technical concepts. If you have a desire to learn and grow in a fast-paced environment, we want you on our team!
- Provide technical support to healthcare clients through phone, email, and chat channels.
- Troubleshoot and resolve technical issues related to McKesson Corporation's products and services.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Continuously update knowledge and skills in order to stay up-to-date with product updates and advancements.
- Document and track all client interactions and technical issues in a timely and accurate manner.
- Ensure excellent customer satisfaction by providing a positive and professional experience for clients.
- Proactively identify opportunities to improve processes and enhance the customer experience.
- Adhere to established service level agreements and performance metrics.
- Contribute to a positive and collaborative team environment by sharing knowledge and best practices.
- Participate in ongoing training and development programs to enhance technical skills and knowledge.
- Maintain confidentiality and handle sensitive information in accordance with company policies and procedures.
- Keep abreast of industry trends and advancements to provide innovative solutions to clients.
- Embrace a customer-centric mindset and strive for continuous improvement in customer service.
- Demonstrate a strong understanding of technical concepts and the ability to explain them in simple terms to non-technical individuals.
Proficient Technical Skills: A Technical Solutions Help Desk (Hvs) Job At Mckesson Corporation Requires A Strong Understanding Of Various Technical Systems And Solutions. Candidates Should Possess Knowledge Of Hardware, Software, Networking, And Troubleshooting Techniques.
Excellent Communication Skills: Effective Communication Is Essential In A Help Desk Role As It Involves Interacting With Customers And Colleagues To Resolve Technical Issues. Strong Oral And Written Communication Skills Are Necessary For Documenting Solutions And Providing Clear Instructions To Users.
Problem-Solving Abilities: A Technical Solutions Help Desk (Hvs) Job At Mckesson Corporation Requires Candidates To Be Able To Think Critically And Solve Complex Technical Problems Efficiently. The Ability To Troubleshoot And Resolve Issues In A Fast-Paced Environment Is Crucial.
Customer Service Orientation: The Hvs Team At Mckesson Corporation Is Responsible For Providing Excellent Customer Service To Internal And External Clients. Candidates Should Have A Customer-Centric Mindset And Be Able To Handle Difficult Situations With Professionalism And Empathy.
Multitasking And Time Management Skills: A Technical Solutions Help Desk (Hvs) Job At Mckesson Corporation Involves Handling Multiple Tasks Simultaneously, Such As Responding To Phone Calls, Emails, And Chat Inquiries. Candidates Should Be Able To Manage Their Time Effectively And Prioritize Tasks To Meet Deadlines.
Documentation
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Collaboration
Ticket management
Problem-Solving
Technical Knowledge
Remote Support
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Solutions Help Desk (HVS) in Alpharetta, GA, USA is $47,000 to $72,000 per year. This can vary based on factors such as experience, qualifications, and the specific company or organization the HVS is working for.
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Celesio AG is a healthcare and pharmaceutical company, based in Stuttgart, Germany. The company operates in 14 countries around the world and generated revenue of more than 22,000 million euros in 2014. The corporation is part of the American McKesson Corporation who has a 76% stake in the company.
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