Sr. Product Support Analyst
Welcome to McKesson Corporation, where we strive to make a meaningful difference in the healthcare industry through our innovative products and solutions. As a Senior Product Support Analyst, you will play a crucial role in ensuring the success of our products by providing expert technical support and guidance to our customers. We are looking for a dynamic individual with a strong background in product support and a passion for problem-solving. If you are ready to join a team that is dedicated to improving patient care and shaping the future of healthcare, we invite you to apply for this exciting opportunity.
- Provide expert technical support to customers for McKesson Corporation products.
- Troubleshoot and resolve complex product issues reported by customers.
- Act as a subject matter expert for McKesson products and provide guidance to customers on product usage and best practices.
- Collaborate with cross-functional teams including product development, sales, and customer success to ensure timely resolution of customer issues.
- Document and track customer reported issues and resolutions in a timely and accurate manner.
- Continuously improve product support processes and procedures to enhance the customer experience.
- Conduct product training and knowledge sharing sessions for internal teams and customers.
- Stay up-to-date with industry trends and advancements in order to provide innovative solutions to customers.
- Communicate effectively with customers to manage expectations and provide updates on issue resolution.
- Contribute to product development and enhancement by providing feedback and suggestions based on customer interactions and insights.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 5 Years Of Experience In Technical Support Or Product Support In A Healthcare Or Pharmaceutical Industry.
Strong Understanding Of Healthcare Software And Technology, Including Electronic Health Records And Pharmacy Systems.
Excellent Problem-Solving And Analytical Skills, With The Ability To Troubleshoot And Resolve Complex Technical Issues.
Strong Communication And Customer Service Skills, With The Ability To Interact Effectively With Clients And Internal Teams.
Project Management
Training
Data Analysis
Communication
Product knowledge
customer service
Root Cause Analysis
System testing
Problem-Solving
Product documentation
Software Implementation
Technical Troubleshooting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sr. Product Support Analyst in Irving, TX, USA is $70,000 - $90,000 per year. However, salaries may vary depending on the company, experience level, and other factors.
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McKesson Corporation is a leading healthcare services and information technology company, dedicated to improving patient outcomes through innovative solutions. With a robust portfolio that includes pharmaceutical distribution and healthcare management, McKesson stands out for its commitment to operational excellence and community health.
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