Senior Product Support Analyst

Are you a skilled problem-solver with a passion for improving customer experience? Do you thrive in a fast-paced and ever-evolving environment? McKesson Corporation is seeking a Senior Product Support Analyst to join our dynamic team. As a leader in healthcare technology, we are committed to delivering innovative solutions and exceptional support to our clients. In this role, you will use your expertise to provide technical support for our products and services, ensuring our customers receive the highest level of satisfaction. If you have a strong technical background, excellent communication skills, and a desire to make a positive impact in the healthcare industry, we want to hear from you!

1. Provide technical support for McKesson Corporation's products and services.
2. Troubleshoot and resolve complex customer issues in a timely and efficient manner.
3. Collaborate with cross-functional teams to identify and implement solutions to improve customer experience.
4. Serve as a subject matter expert on McKesson's products and services, staying up-to-date on all features and updates.
5. Communicate effectively with customers to understand their needs and address any concerns.
6. Document and track customer support inquiries, resolutions, and feedback.
7. Participate in product testing and feedback sessions to ensure high-quality products and services.
8. Continuously evaluate and improve support processes and procedures to enhance customer satisfaction.
9. Mentor and train junior support analysts, providing guidance and knowledge transfer.
10. Stay current on industry trends and advancements in healthcare technology to provide innovative solutions to customers.
11. Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling products and services.
12. Represent McKesson Corporation in a professional and knowledgeable manner at all times.

According to JobzMall, the average salary range for a Senior Product Support Analyst in Irving, TX, USA is $70,000-$100,000 per year. However, this range can vary depending on the specific company, years of experience, and skills of the individual. Some companies may offer higher salaries for individuals with more experience or specialized skills in product support. It is important to research and compare salaries for similar roles in the area to get a better understanding of the market rate.

Celesio AG is a healthcare and pharmaceutical company, based in Stuttgart, Germany. The company operates in 14 countries around the world and generated revenue of more than 22,000 million euros in 2014. The corporation is part of the American McKesson Corporation who has a 76% stake in the company.