MMS Customer Technology Service Desk – Tech Administration
Welcome to McKesson Corporation, a global leader in healthcare services and solutions. We are looking for a dedicated and driven individual to join our team as the MMS Customer Technology Service Desk - Tech Administration. In this role, you will play a crucial role in providing technical support and assistance to our customers, ensuring seamless and efficient use of our technology solutions. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to troubleshoot and problem-solve in a fast-paced environment. If you are ready to make an impact and help improve the healthcare industry, we encourage you to apply for this exciting opportunity.
- Provide technical support and assistance to customers using McKesson Corporation's technology solutions.
- Troubleshoot and resolve technical issues and problems reported by customers in a timely and efficient manner.
- Serve as the first point of contact for customers seeking technical assistance through the MMS Customer Technology Service Desk.
- Communicate with customers in a professional and courteous manner, ensuring a positive customer experience.
- Maintain a thorough understanding of McKesson Corporation's technology solutions and be able to effectively educate and train customers on their usage.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Document and track all customer interactions and technical support requests in a timely and accurate manner.
- Continuously improve technical knowledge and skills through training and self-learning.
- Participate in team meetings and provide feedback on customer concerns and suggestions for improvement.
- Contribute to the development and maintenance of technical support processes and procedures.
- Stay updated on industry trends and best practices to provide the highest level of technical support to customers.
- Meet and exceed performance metrics for customer satisfaction, response time, and issue resolution.
- Maintain confidentiality and security of customer information at all times.
Strong Technical Knowledge And Experience: Candidates For This Role Should Possess A Thorough Understanding Of Various Hardware And Software Systems, As Well As Current And Emerging Technologies. They Should Also Have Experience In Troubleshooting And Resolving Technical Issues.
Excellent Customer Service Skills: The Mms Customer Technology Service Desk – Tech Administration Job Involves Providing Support To Customers, Both Internal And External. Therefore, Candidates Must Have Exceptional Communication And Interpersonal Skills To Effectively Assist And Resolve Technical Issues For Customers.
Analytical And Problem-Solving Abilities: This Role Requires The Ability To Analyze Complex Technical Problems And Provide Effective Solutions. Candidates Should Have A Strong Attention To Detail And The Ability To Think Critically To Troubleshoot And Resolve Technical Issues.
Time Management And Multitasking Skills: The Mms Customer Technology Service Desk – Tech Administration Job May Involve Handling Multiple Customer Inquiries And Technical Issues Simultaneously. Candidates Should Be Able To Prioritize And Manage Their Time Effectively To Ensure Timely And Efficient Resolution Of All Customer Requests.
Prior Experience In A Similar Role: While Not Mandatory, Prior Experience In A Similar Role, Especially In A Corporate Environment, Would Be Highly Desirable. This Would Demonstrate The Candidate's Familiarity With The Company's Systems And Processes And Their Ability To Adapt Quickly To The Role's Responsibilities.
Documentation
Communication Skills
Data Analysis
Time Management
Multitasking
Customer Support
Problem-Solving
Network configuration
Software Installation
System Monitoring
Technical Troubleshooting
Hardware Maintenance
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a MMS Customer Technology Service Desk – Tech Administration in Richmond, VA, USA is $45,000 to $50,000 per year. However, salaries may vary depending on the specific company, years of experience, and other factors such as education and certifications.
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Celesio AG is a healthcare and pharmaceutical company, based in Stuttgart, Germany. The company operates in 14 countries around the world and generated revenue of more than 22,000 million euros in 2014. The corporation is part of the American McKesson Corporation who has a 76% stake in the company.
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