Customer Service Representative

At McKesson Corporation, we pride ourselves on providing exceptional customer service to our clients. We are currently seeking a friendly and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers and play a vital role in ensuring their satisfaction. We are looking for someone who is passionate about delivering top-notch service and has excellent communication skills. If you are a team player with a strong customer service background, we encourage you to apply for this exciting opportunity at McKesson Corporation.

1. Serve as the primary point of contact for customers, responding promptly and professionally to all inquiries and concerns.
2. Ensure customer satisfaction by providing friendly and efficient service, addressing any issues or complaints in a timely manner.
3. Demonstrate excellent communication skills, both written and verbal, to effectively convey information and resolve customer inquiries.
4. Maintain a high level of product and service knowledge to accurately assist customers with their needs.
5. Collaborate with team members and other departments to resolve complex customer issues and improve overall customer experience.
6. Maintain accurate and detailed records of customer interactions and transactions.
7. Proactively identify and implement solutions to improve customer service processes and procedures.
8. Uphold company values and policies while interacting with customers and colleagues.
9. Continuously strive to meet and exceed customer service goals and metrics.
10. Participate in ongoing training and development to stay up-to-date on company products, services, and processes.
11. Conduct oneself in a professional and courteous manner at all times, representing the company in a positive light.
12. Contribute to a positive and collaborative team environment, supporting and assisting colleagues when needed.
13. Adhere to company guidelines and standards for handling confidential and sensitive information.
14. Maintain a strong understanding of company policies and procedures, ensuring compliance at all times.
15. Display a strong commitment to excellent customer service and company values in all interactions.

According to JobzMall, the average salary range for a Customer Service Representative in Livonia, MI, USA is between $31,000 and $39,000 per year. This may vary depending on factors such as experience, education, and the specific company or industry the representative works for. Some Customer Service Representatives in Livonia may also receive bonuses or commission in addition to their base salary.

Celesio AG is a healthcare and pharmaceutical company, based in Stuttgart, Germany. The company operates in 14 countries around the world and generated revenue of more than 22,000 million euros in 2014. The corporation is part of the American McKesson Corporation who has a 76% stake in the company.