Customer Service Representative
At McKesson Corporation, we pride ourselves on providing exceptional customer service and support to our clients. As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the best possible experience with our products and services. We are looking for a highly motivated and customer-focused individual to join our team. If you have a passion for helping others, excellent communication skills, and a strong attention to detail, we want to hear from you. Join us at McKesson Corporation and be a part of a dynamic and rewarding work environment.
- Provide exceptional customer service and support to clients of McKesson Corporation.
- Ensure that customers receive the best possible experience with our products and services.
- Respond promptly and professionally to all customer inquiries, concerns, and complaints.
- Maintain a positive and friendly attitude when interacting with customers.
- Develop a thorough understanding of McKesson Corporation's products and services in order to effectively assist customers.
- Proactively identify and address customer needs and concerns.
- Utilize strong communication skills to effectively communicate with customers and colleagues.
- Keep accurate records of all customer interactions and resolutions.
- Continuously strive to improve customer satisfaction and resolve any issues that may arise.
- Collaborate with other departments within the company to resolve complex customer issues.
- Stay up-to-date on product and service knowledge in order to provide accurate and timely assistance to customers.
- Maintain a high level of professionalism and confidentiality when dealing with sensitive customer information.
- Adhere to company policies and procedures at all times.
- Act as a brand ambassador for McKesson Corporation and uphold our reputation for providing exceptional customer service.
- Contribute to a positive and collaborative team environment.
- Complete any additional tasks or duties assigned by management.
Strong Communication Skills: The Ability To Effectively Communicate With Customers And Colleagues Is Essential For A Customer Service Representative At Mckesson Corporation. This Includes Both Verbal And Written Communication Skills, As Well As Active Listening And Empathy.
Customer Service Experience: Candidates Should Have Previous Experience In A Customer Service Role, Preferably In A Fast-Paced Environment. This Will Demonstrate Their Ability To Handle A High Volume Of Customer Inquiries And Provide Excellent Service.
Knowledge Of Healthcare Industry: As Mckesson Corporation Is A Healthcare Company, Candidates Should Have A Basic Understanding Of The Industry And Its Terminology. This Will Help Them Better Assist Customers And Provide Accurate Information.
Problem-Solving Skills: Customer Service Representatives At Mckesson Corporation Will Often Encounter Complex Or Challenging Customer Inquiries. Therefore, Candidates Should Possess Strong Problem-Solving Skills To Effectively Address And Resolve Issues.
Computer Proficiency: The Ability To Use Various Computer Programs And Systems Is Necessary For This Role. This Includes Proficiency In Microsoft Office And Experience Using Customer Service Software, Such As Salesforce Or Zendesk.
Communication Skills
Time Management
Multitasking
Interpersonal skills
Attention to detail
Conflict Resolution
Computer proficiency
Active listening
Empathy
Problem-Solving
Adaptability
Communication
Emotional Intelligence
Leadership
Time management
creativity
Organization
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative in Irving, TX, USA is $27,000 - $40,000 per year. This range can vary depending on the specific company, experience level, and job responsibilities. Some Customer Service Representatives may also receive bonuses or commissions on top of their base salary.
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Celesio AG is a healthcare and pharmaceutical company, based in Stuttgart, Germany. The company operates in 14 countries around the world and generated revenue of more than 22,000 million euros in 2014. The corporation is part of the American McKesson Corporation who has a 76% stake in the company.
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