Unit Service Associate

Welcome to Massachusetts General Hospital! We are currently seeking a highly organized and detail-oriented individual to join our team as a Unit Service Associate. As a Unit Service Associate, you will play a crucial role in ensuring the smooth and efficient functioning of our unit. Your strong communication skills, attention to detail, and ability to multitask will be essential in providing exceptional support to our patients and healthcare professionals. Join us in making a positive impact on the lives of our patients and their families.

1. Greet and welcome patients, families, and healthcare professionals to the unit in a friendly and professional manner.
2. Maintain a clean and organized unit by regularly restocking supplies, organizing equipment, and ensuring patient rooms are tidy.
3. Assist with patient admissions and discharges, ensuring all necessary paperwork and processes are completed accurately and efficiently.
4. Communicate effectively with patients and families, providing them with necessary information and addressing any concerns they may have.
5. Collaborate with healthcare professionals to support patient care, including coordinating patient transportation, scheduling appointments, and assisting with procedures.
6. Monitor and maintain inventory levels of supplies and equipment, promptly reporting any shortages or malfunctions.
7. Maintain confidentiality and adhere to all hospital safety and privacy policies.
8. Complete administrative tasks such as answering phone calls, scheduling appointments, and maintaining patient records.
9. Respond promptly and efficiently to any urgent or emergency situations that may arise on the unit.
10. Demonstrate a positive and professional attitude, promoting a welcoming and caring environment for patients and their families.
11. Attend and actively participate in team meetings and training sessions to continuously improve skills and knowledge.
12. Adhere to all hospital policies and procedures, including infection control and safety protocols.
13. Provide exceptional customer service to patients and their families, ensuring their needs are met in a timely and compassionate manner.
14. Collaborate with other Unit Service Associates to ensure smooth and efficient operation of the unit.
15. Perform other duties as assigned by the unit manager or supervisor.

According to JobzMall, the average salary range for a Unit Service Associate in Boston, MA, USA is $31,000 to $38,000 per year. This may vary depending on factors such as experience, qualifications, and the specific employer.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.