Sr. Practice Assistant - Surgical Coordinator

Are you a highly organized and detail-oriented individual with a passion for providing exceptional patient care? If so, we have an exciting opportunity for you to join our team at Massachusetts General Hospital as a Sr. Practice Assistant - Surgical Coordinator. As a Sr. Practice Assistant, you will play a crucial role in coordinating and managing the surgical process for our patients, ensuring a seamless and efficient experience. We are seeking a candidate with a strong background in surgical coordination, excellent communication skills, and a commitment to delivering compassionate care. Join us in our mission to provide world-class healthcare to our patients.

1. Coordinate and manage the surgical process for patients, ensuring a seamless and efficient experience.
2. Schedule surgeries, pre-operative appointments, and post-operative follow ups in a timely and organized manner.
3. Collaborate with surgical team members, including physicians, nurses, and other healthcare professionals, to ensure smooth communication and coordination of patient care.
4. Maintain accurate and up-to-date records and documentation of patient information, surgical procedures, and appointments.
5. Serve as the main point of contact for patients and their families, providing compassionate and helpful support throughout the surgical process.
6. Educate patients on pre-operative and post-operative instructions, including medication management, dietary restrictions, and follow-up care.
7. Ensure all necessary equipment and supplies are available for surgical procedures and coordinate with appropriate departments for any special needs or requests.
8. Communicate with insurance companies and obtain necessary authorizations for surgical procedures.
9. Provide excellent customer service and address any patient concerns or questions in a timely and professional manner.
10. Maintain strict confidentiality of patient information and adhere to all HIPAA regulations.
11. Stay current on medical and surgical procedures, protocols, and regulations to ensure the highest level of patient care.
12. Assist with administrative tasks such as scheduling meetings, maintaining office supplies, and managing patient files.
13. Collaborate with other members of the healthcare team to identify and implement process improvements to enhance patient care and satisfaction.
14. Adhere to hospital policies and procedures, as well as state and federal regulations, to ensure compliance and patient safety.
15. Participate in training and professional development opportunities to continuously improve skills and knowledge in surgical coordination.

According to JobzMall, the average salary range for a Sr. Practice Assistant - Surgical Coordinator in Boston, MA, USA is between $64,000 and $75,000 per year. However, this can vary depending on factors such as experience, education, and the specific employer.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.