Patient Family Relations Specialist

Welcome to Massachusetts General Hospital, where we strive to provide exceptional care to our patients and their families. We are currently seeking a dedicated and compassionate Patient Family Relations Specialist to join our team and support our mission of improving the health and well-being of our community. As a Patient Family Relations Specialist, you will serve as a liaison between patients, families, and hospital staff to ensure that all parties are informed and satisfied with their care experience. We are looking for someone with excellent communication and problem-solving skills, as well as a strong sense of empathy and understanding. If you are passionate about making a difference in the lives of others and have the qualifications listed below, we encourage you to apply for this rewarding opportunity.

1. Serve as a primary point of contact for patients and their families, providing assistance and support throughout their hospital stay.
2. Act as a liaison between patients, families, and hospital staff to communicate any concerns, needs, or feedback.
3. Address patient and family inquiries and complaints in a timely and professional manner, striving to resolve issues and improve patient satisfaction.
4. Collaborate with hospital departments to ensure that patient and family needs are met and that processes and procedures are patient-centered.
5. Conduct regular rounds in patient care areas to gather feedback from patients and families and identify opportunities for improvement.
6. Provide emotional support and resources to patients and families during difficult or challenging times.
7. Work closely with hospital social workers and other support staff to connect patients and families with necessary resources and services.
8. Educate patients and families on hospital policies and procedures and assist in navigating the healthcare system.
9. Maintain accurate and confidential records of patient and family interactions and follow-up actions.
10. Participate in hospital committees and initiatives related to patient and family satisfaction and quality improvement.
11. Stay up-to-date on industry trends and best practices in patient and family relations to continuously improve services and processes.
12. Foster a culture of empathy, compassion, and excellent customer service among hospital staff.

According to JobzMall, the average salary range for a Patient Family Relations Specialist in Boston, MA, USA is between $45,000 to $60,000 per year. However, this can vary depending on the specific company, years of experience, and other factors.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.