ER Secretary - SF1

Are you passionate about providing exceptional administrative support in a fast-paced healthcare environment? Do you thrive in a role where you can make a positive impact on patients' lives? If so, we have an exciting opportunity for you as an ER Secretary - SF1 at Massachusetts General Hospital. As the first point of contact for our emergency department, you will play a critical role in ensuring efficient and effective operations. We are seeking a highly organized and detail-oriented individual with excellent communication skills to join our dedicated team. If you are ready to contribute to the success of one of the nation's top hospitals, we encourage you to apply!

1. Serve as the first point of contact for the emergency department, greeting and assisting patients and visitors in a friendly and professional manner.
2. Answer and direct phone calls to appropriate personnel, taking messages and relaying important information accurately and timely.
3. Maintain patient records and ensure confidentiality and accuracy in all documentation.
4. Schedule appointments, procedures, and tests for patients, coordinating with other departments and facilities as needed.
5. Monitor and maintain office and medical supplies, ensuring adequate inventory levels and ordering supplies as needed.
6. Coordinate with insurance companies and other healthcare providers to obtain necessary authorizations and referrals for patient care.
7. Assist with patient registration and check-in processes, collecting and verifying insurance and demographic information.
8. Coordinate and schedule meetings, conferences, and training sessions as needed.
9. Perform data entry and administrative tasks, such as filing, scanning, and organizing documents and records.
10. Communicate effectively with healthcare providers, staff, patients, and visitors, providing exceptional customer service and addressing any concerns or issues promptly.
11. Adhere to all relevant healthcare regulations and protocols, maintaining strict confidentiality and ensuring compliance with HIPAA guidelines.
12. Continuously strive to improve processes and workflows to enhance the efficiency and effectiveness of the emergency department.
13. Participate in training and development programs to expand knowledge and skills in healthcare administration.
14. Perform other duties and responsibilities as assigned by the supervisor or manager.

According to JobzMall, the average salary range for a ER Secretary - SF1 in Jamaica Plain, Boston, MA, USA is between $36,795 and $52,827 per year. This range can vary depending on factors such as experience, qualifications, and the specific employer.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.