Emergency Department Operations Team Lead

Welcome to Massachusetts General Hospital, where we strive to provide excellent medical care and service to our community. We are currently seeking an experienced and dedicated individual to join our team as the Emergency Department Operations Team Lead. In this role, you will have the opportunity to lead a team of professionals and contribute to the efficient and effective operations of our Emergency Department. We are looking for someone who is passionate about patient care, possesses strong leadership skills, and has a deep understanding of emergency department operations. If you are a motivated and compassionate individual with the required qualifications, we encourage you to apply for this exciting opportunity.

1. Oversee the daily operations of the Emergency Department, ensuring all tasks and duties are carried out efficiently and effectively.
2. Lead, train, and motivate a team of emergency department staff, including nurses, doctors, and technicians, to provide high-quality patient care.
3. Collaborate with other department leaders to develop and implement strategies to improve the overall efficiency and effectiveness of the Emergency Department.
4. Create and maintain schedules for the Emergency Department staff, ensuring adequate coverage at all times.
5. Monitor and track department performance metrics, including patient wait times, staff productivity, and patient satisfaction, and make adjustments as needed.
6. Ensure compliance with all hospital policies, procedures, and regulations, as well as state and federal laws.
7. Develop and maintain positive relationships with patients, families, and other hospital departments to ensure a positive patient experience.
8. Manage and resolve any conflicts or issues that may arise within the Emergency Department team.
9. Stay up-to-date on industry trends and best practices, and implement new processes and procedures to enhance the department's operations.
10. Serve as a role model for professionalism, excellence in patient care, and teamwork within the Emergency Department and the hospital as a whole.
11. Collaborate with the Human Resources department to recruit and onboard new Emergency Department staff members.
12. Conduct performance evaluations and provide ongoing feedback and coaching to staff to maintain a high level of performance and job satisfaction.
13. Plan and facilitate department meetings and trainings to ensure staff are informed and up-to-date on policies, procedures, and any changes in protocols.
14. Act as a liaison between the Emergency Department and other hospital departments to ensure seamless communication and collaboration.
15. Maintain accurate records and documentation related to the department's operations, including patient records, inventory, and budgeting.

According to JobzMall, the average salary range for a Emergency Department Operations Team Lead in Boston, MA, USA is between $70,000 and $90,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.