CRM Administrator

The Massachusetts General Hospital is looking for an experienced and motivated CRM Administrator to join our team. This position will be responsible for managing our customer relationship management (CRM) system, ensuring data accuracy and integrity, and providing comprehensive support to our sales and marketing teams. To be successful, you should have a technical background and excellent organizational skills. A customer-focused attitude and knowledge of CRM software will be essential for this role. If you are a highly detail-oriented individual with the ability to effectively communicate with stakeholders, we encourage you to apply. The successful candidate will possess the following qualifications: • Minimum of 2 years’ experience in a CRM or sales operations role • Highly skilled in data entry and management, with advanced knowledge of CRM software • Excellent understanding of customer service and customer relations• Ability to work independently and collaboratively with stakeholders • Solid understanding of database concepts and SQL • Strong problem solving and communication skills • Bachelor’s degree in Information Technology or a related field We are excited to find the right person to join our team and to help us streamline our customer relations. If you think you have the skills and qualifications we are looking for, please submit your application today.

Responsibilities:

1. Maintain and manage the CRM system, ensuring data accuracy and integrity.
2. Provide comprehensive support to the sales and marketing teams.
3. Perform data entry and management tasks with advanced knowledge of CRM software.
4. Establish and maintain customer service and customer relations.
5. Work independently and collaboratively with stakeholders.
6. Troubleshoot and solve problems related to the CRM software.
7. Monitor and maintain database concepts and SQL.
8. Communicate effectively with stakeholders.
9. Continuously update and improve CRM system.
10. Follow up on customer inquiries and requests.

According to JobzMall, the average salary range for a CRM Administrator in Boston, MA, USA is $68,749 to $90,844 per year. This figure is based on salaries reported by employers to JobzMall and is an estimate of the salary range for a CRM Administrator in Boston, MA, USA. The actual salary range may vary depending on the employer, industry, experience, and other factors.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.