Audio Visual Technician and User Support Specialist

Are you passionate about ensuring seamless audiovisual experiences and providing top-notch user support? Massachusetts General Hospital is seeking a skilled and dedicated Audio Visual Technician and User Support Specialist to join our team. In this dynamic role, you will have the opportunity to utilize your technical expertise and customer service skills to support our cutting-edge audiovisual systems and provide exceptional user support to our staff. If you thrive in a fast-paced environment and have a strong desire to contribute to the success of a world-renowned healthcare institution, this may be the perfect opportunity for you.

1. Maintain and troubleshoot audiovisual systems throughout the hospital, including conference rooms, auditoriums, and patient rooms.
2. Provide timely and effective user support for all audiovisual equipment and systems.
3. Install, configure, and maintain audiovisual equipment, including projectors, microphones, speakers, and video conferencing systems.
4. Collaborate with other departments to ensure seamless integration of audiovisual technology with hospital systems.
5. Train and educate staff on how to use audiovisual equipment and systems.
6. Develop and maintain documentation and standard operating procedures for audiovisual equipment and systems.
7. Keep up-to-date with industry trends and advancements in audiovisual technology.
8. Coordinate and oversee audiovisual equipment setup and support for hospital events and meetings.
9. Respond to and resolve user support requests in a timely and professional manner.
10. Monitor and maintain inventory of audiovisual equipment and supplies.
11. Collaborate with vendors and contractors for equipment maintenance and repairs.
12. Maintain a high level of customer satisfaction by delivering exceptional user support.
13. Continuously improve and optimize audiovisual systems and processes to enhance user experience.
14. Adhere to hospital policies and procedures to ensure data security and confidentiality.
15. Maintain a safe and clean work environment in accordance with hospital guidelines.

According to JobzMall, the average salary range for a Audio Visual Technician and User Support Specialist in Boston, MA, USA is between $42,000 and $66,000 per year. However, this may vary depending on the specific job duties, experience level, and company.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.