Are you passionate about ensuring high-quality products and customer satisfaction? Do you have experience managing and resolving quality complaints in a fast-paced environment? If so, then we have an exciting opportunity for you! Masimo is searching for a Manager, Quality Complaints to join our dedicated team. As the Manager, you will play a crucial role in ensuring our products meet the highest standards and addressing any concerns or issues from our valued customers. We are looking for a detail-oriented, organized and customer-focused individual with a strong background in quality management. If this sounds like you, we invite you to apply and be a part of our innovative and dynamic company.
- Develop and implement strategies to improve product quality and customer satisfaction.
- Manage and lead a team responsible for handling quality complaints.
- Investigate and resolve quality complaints in a timely and efficient manner.
- Analyze complaint data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to address quality issues and implement corrective actions.
- Develop and maintain relationships with customers to understand their needs and address any concerns.
- Ensure compliance with all relevant quality standards and regulations.
- Develop and maintain quality metrics to track performance and identify areas for improvement.
- Train and mentor team members on quality complaint handling processes and procedures.
- Continuously strive for process improvement to enhance efficiency and effectiveness.
- Communicate effectively with internal and external stakeholders regarding quality complaints and resolutions.
- Stay updated on industry trends and best practices in quality management.
- Ensure timely and accurate reporting of quality complaint data to management.
- Support product development and improvement initiatives by providing insights from quality complaints.
- Uphold company values and maintain a positive and professional attitude at all times.
Bachelor's Degree In A Relevant Field Such As Biomedical Engineering, Quality Assurance, Or Healthcare Administration.
Minimum Of 3-5 Years Of Experience In A Quality Management Role, Preferably In The Medical Device Industry.
Strong Understanding Of Fda Regulations, Iso Standards, And Other Quality Management Systems.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Lead And Manage A Team.
Proven Track Record Of Identifying And Implementing Process Improvements To Enhance Product Quality And Customer Satisfaction.
Process Improvement
Data Analysis
Problem Solving
customer service
Quality Control
Root Cause Analysis
Team Leadership
Risk assessment
Regulatory compliance
Training and Development
Complaint management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Quality Complaints in Irvine, CA, USA is $90,000 to $130,000 per year. However, this range can vary depending on factors such as company size, industry, and years of experience. Additionally, bonuses and benefits may also contribute to the overall compensation package for this role.
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Masimo is an American Irvine, California-based manufacturer of noninvasive patient monitoring technologies. The company sells more pulse oximetry to hospitals than any other company.
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