Are you a tech-savvy problem solver with a passion for helping others? If so, you may be the perfect fit for our team at Masimo as an Engineer, Technical Support. As a global leader in non-invasive patient monitoring, we are seeking an experienced engineer to join our Technical Support team and provide top-notch assistance to our customers. If you have a strong technical background, exceptional communication skills, and a customer-centric mindset, we want to hear from you! Join us in our mission to improve patient outcomes and make a difference in the medical industry.
- Provide technical support to customers via phone, email, and chat, troubleshooting and resolving any technical issues they may have with our products.
- Utilize your strong technical knowledge and expertise to assist customers in understanding and utilizing our products effectively.
- Collaborate with cross-functional teams, including engineering and sales, to resolve complex customer issues and ensure a positive customer experience.
- Maintain a thorough understanding of our products and stay updated on any new developments or updates to provide accurate and timely support to customers.
- Document and track all customer interactions and resolutions in our CRM system to ensure accurate and efficient follow-up.
- Identify and escalate any recurring technical issues to the appropriate teams to ensure timely resolution.
- Communicate any product feedback or suggestions from customers to the engineering team for potential product improvements.
- Stay updated on industry trends and advancements in technology to continuously improve our technical support processes and tools.
- Provide training and support to internal teams, such as sales and marketing, to ensure a consistent understanding of our products and services.
- Maintain a customer-centric mindset and strive to exceed customer expectations in every interaction.
- Adhere to company standards and procedures for resolving customer inquiries and issues.
- Contribute to a positive and collaborative team environment, sharing knowledge and best practices with team members.
Bachelor's Degree In Engineering Or A Related Field: A Strong Foundation In Engineering Principles Is Essential For An Engineer, Technical Support Role At Masimo. A Bachelor's Degree In Engineering Or A Related Field Demonstrates The Necessary Knowledge And Skills To Troubleshoot And Support Technical Issues.
Previous Technical Support Experience: Experience In A Technical Support Role, Preferably In The Medical Device Industry, Is Highly Desirable For This Position. The Ability To Handle Customer Inquiries And Troubleshoot Technical Issues Is Crucial For Success In This Role.
Knowledge Of Medical Devices And Technology: A Good Understanding Of Medical Devices And Technology Is Necessary To Effectively Support Masimo's Products. This Includes Knowledge Of Sensors, Monitors, And Other Medical Equipment, As Well As The Ability To Stay Current On Industry Advancements.
Excellent Communication Skills: As A Technical Support Engineer, Effective Communication Is Paramount. This Includes The Ability To Explain Complex Technical Concepts In A Clear And Concise Manner, As Well As Actively Listening To Customer Needs And Concerns.
Strong Problem-Solving Skills: The Ability To Quickly And Accurately Identify And Resolve Technical Issues Is A Key Qualification For This Position. A Strong Problem-Solving Mindset, Attention To Detail, And The Ability To Think Critically Are All Important For Providing Effective Technical Support To Masimo's Customers.
Quality Assurance
Project Management
Data Analysis
Communication
Time Management
Product knowledge
customer service
Analytical Thinking
Teamwork
Problem-Solving
Software Proficiency
Technical Troubleshooting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Engineer, Technical Support in Irvine, CA, USA is $60,000 - $80,000 per year. However, this can vary based on factors such as industry, experience, and specific job responsibilities. Additionally, salaries may be higher for more senior or specialized roles within technical support engineering.
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Masimo is an American Irvine, California-based manufacturer of noninvasive patient monitoring technologies. The company sells more pulse oximetry to hospitals than any other company.
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