Concierge Support Technician

Welcome to Masimo, where innovation and patient care intersect to create cutting-edge medical technology. We are currently seeking a dedicated Concierge Support Technician to join our team and provide exceptional support to our clients. As a Concierge Support Technician, you will be responsible for assisting customers with technical issues and providing timely and effective solutions. This role requires a highly motivated and customer-focused individual with excellent communication and problem-solving skills. If you have a passion for helping others and a desire to be a part of a dynamic and growing organization, we encourage you to apply for this exciting opportunity.

1. Assist customers with technical issues related to Masimo products and services.
2. Provide timely and effective solutions to customer inquiries and concerns.
3. Maintain a high level of professionalism and customer service while interacting with clients.
4. Utilize strong problem-solving skills to troubleshoot technical issues and provide resolutions.
5. Communicate effectively with customers to understand their needs and provide appropriate support.
6. Collaborate with other team members to ensure a seamless and positive customer experience.
7. Maintain accurate records of customer interactions and technical support provided.
8. Stay up-to-date on the latest product developments and updates to effectively support customers.
9. Continuously seek ways to improve and streamline the customer support process.
10. Demonstrate a strong understanding of Masimo products and services to effectively assist customers.
11. Handle customer complaints and escalations in a professional and efficient manner.
12. Uphold Masimo's commitment to providing exceptional customer service at all times.
13. Adhere to all company policies and procedures while performing job duties.
14. Participate in training and development programs to enhance technical knowledge and skills.
15. Continuously maintain a positive and customer-focused attitude in all interactions.

According to JobzMall, the average salary range for a Concierge Support Technician in Irvine, CA, USA is between $30,000 and $50,000 per year. This may vary depending on the specific company, level of experience, and other factors such as benefits and bonuses.

Masimo is an American Irvine, California-based manufacturer of noninvasive patient monitoring technologies. The company sells more pulse oximetry to hospitals than any other company.