Senior Analyst - Onsite Technical Support
Are you looking for a challenging and rewarding career opportunity? Do you have a passion for providing exceptional technical support and problem-solving? Marsh & McLennan Companies is seeking a highly skilled Senior Analyst to join our team as an Onsite Technical Support specialist. As a global leader in professional services and risk management solutions, we are seeking an experienced and driven individual to provide onsite technical support to our internal teams and clients. If you are a skilled problem-solver with excellent communication and customer service skills, we invite you to apply for this exciting role and become a part of our dynamic and growing organization.
- Provide exceptional technical support to internal teams and clients on a daily basis.
- Troubleshoot and resolve complex technical issues in a timely and efficient manner.
- Collaborate with cross-functional teams to identify and implement solutions to improve technical support processes.
- Maintain and update technical documentation and knowledge base for internal use.
- Communicate technical information and updates to non-technical individuals in a clear and understandable manner.
- Stay up-to-date on the latest technology trends and advancements to continuously improve technical support services.
- Act as a liaison between internal teams and external vendors for any technical support related matters.
- Conduct training sessions for internal teams on new technology and software updates.
- Utilize remote access tools to provide virtual technical support when needed.
- Maintain a high level of customer satisfaction by providing prompt and effective solutions to technical issues.
- Develop and maintain strong relationships with clients to understand their technical needs and provide appropriate support.
- Analyze and report on technical support metrics to identify areas for improvement.
- Adhere to company policies and procedures while providing technical support services.
- Assist with the setup and installation of new hardware and software for internal teams and clients.
- Mentor and guide junior technical support staff to ensure high-quality service delivery.
Extensive Technical Knowledge: A Senior Analyst - Onsite Technical Support At Marsh & Mclennan Companies Should Have A Strong Background In Technical Support, With A Deep Understanding Of Hardware, Software, And Networking Systems.
Experience In A Corporate Environment: This Role Involves Providing Technical Support To Employees Within A Corporate Setting, So Experience In A Similar Environment Is Highly Preferred. This Includes Understanding Corporate It Policies And Procedures, As Well As Working With A Diverse Group Of Employees.
Strong Problem-Solving Skills: As A Senior Analyst, This Individual Will Be Responsible For Troubleshooting And Resolving Complex Technical Issues. This Requires Strong Problem-Solving Skills, The Ability To Think Critically, And Make Quick Decisions In High-Pressure Situations.
Excellent Communication Skills: This Job Involves Working Closely With Employees At All Levels, From Entry-Level Staff To Senior Executives. Therefore, Strong Communication Skills, Both Written And Verbal, Are Essential For Effectively Conveying Technical Information And Providing Exceptional Customer Service.
Leadership Abilities: A Senior Analyst - Onsite Technical Support At Marsh & Mclennan Companies Is Expected To Take A Leadership Role In Managing And Coordinating Technical Support For The Company. This Includes Overseeing And Delegating Tasks To Other Support Staff, As Well As Providing Guidance And Training To Junior Team Members. Therefore, Strong Leadership Skills Are A Must For This Role.
Project Management
Troubleshooting
Data Analysis
Network Administration
Communication
Time Management
customer service
Team Leadership
Problem-Solving
Software Installation
Technical Knowledge
System Maintenance
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Analyst - Onsite Technical Support is $65,000-$90,000 per year. However, this can vary depending on factors such as location, experience, and the specific industry or company the senior analyst is working for. Some senior analysts in this role may earn over $100,000 per year.
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Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.
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