Oliver Wyman -Senior Lead Service Designer
Are you passionate about designing innovative solutions that transform businesses? Do you have a strong background in service design and a desire to work at a dynamic and global organization? Look no further! At Marsh & McLennan Companies, we are seeking a talented Senior Lead Service Designer to join our team at Oliver Wyman. With a focus on creating exceptional client experiences, this role will lead the design of services that drive growth and success for our clients. As a key member of our team, you will have the opportunity to collaborate with cross-functional teams and make a meaningful impact on our clients' businesses. If you have a strong track record of success in service design and are ready to take on a new challenge, we want to hear from you. Join us in shaping the future of the industry and unleash your full potential with us.
- Develop innovative service design strategies that align with the company's overall business objectives.
- Lead the design and implementation of service solutions that enhance the client experience and drive business growth.
- Collaborate with cross-functional teams, including clients, to gain a deep understanding of business needs and pain points.
- Conduct thorough research and analysis to identify trends, opportunities, and potential areas for improvement in service offerings.
- Utilize a human-centered approach to design and continuously seek input from end-users to ensure solutions meet their needs and expectations.
- Create and maintain service design frameworks, processes, and standards to ensure consistency and quality across all service offerings.
- Monitor and evaluate the effectiveness of service solutions and make recommendations for improvements as needed.
- Stay current on industry trends and best practices in service design to inform and enhance our approach.
- Act as a mentor and coach to more junior team members, providing guidance and support in service design methodologies and techniques.
- Represent the company and its service design capabilities to clients and other external stakeholders.
- Collaborate with sales and business development teams to identify and pursue new business opportunities.
- Communicate effectively with all stakeholders, including clients, team members, and senior leadership, to provide updates, share insights, and make recommendations.
- Manage project timelines, budgets, and resources to ensure successful and timely delivery of service design solutions.
- Continuously seek opportunities to improve and optimize service design processes and methodologies.
- Embrace and promote a culture of innovation, collaboration, and continuous improvement within the team and the organization.
Extensive Experience In Service Design: The Ideal Candidate Should Possess A Strong Background In Service Design, With A Proven Track Record Of Successfully Designing And Implementing Service Strategies For Clients. They Should Be Well-Versed In Service Design Methodologies And Tools, And Have Experience Working With Diverse Stakeholders To Deliver Impactful Solutions.
Strategic Thinking And Problem-Solving Skills: As A Senior Lead Service Designer, The Candidate Must Be Able To Think Critically And Strategically To Identify Key Business Challenges And Develop Innovative Solutions. They Should Have A Keen Understanding Of Market Trends And Customer Needs, And Be Able To Translate Them Into Actionable Service Design Strategies.
Project Management Expertise: This Role Requires Strong Project Management Skills To Oversee The End-To-End Design Process And Ensure Timely And Quality Delivery Of Projects. The Candidate Should Have Experience In Managing Complex And Cross-Functional Projects, And Be Able To Effectively Communicate Project Progress And Manage Stakeholders' Expectations.
Leadership And Collaboration: As A Senior Member Of The Team, The Candidate Should Possess Strong Leadership Skills And Be Able To Inspire And Mentor Team Members To Deliver Their Best Work. They Should Also Be Able To Collaborate Effectively With Other Teams And Departments Within The Organization To Drive A Cohesive And Customer-Centric Service Design Approach.
Excellent Communication And Presentation Skills: The Candidate Must Be A Strong Communicator And Be Able To Clearly Articulate Complex Ideas And Concepts To A Diverse Audience. They Should Also Have Experience In Delivering Persuasive Presentations To Clients And Senior Leaders Within The Organization To Showcase The Value Of Service Design And Its Impact On Business Growth.
Project Management
Data Analysis
Prototyping
Creative
Design Thinking
User Research
User testing
Stakeholder management
Design strategy
Customer Experience
Service Mapping
Service Innovation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Oliver Wyman -Senior Lead Service Designer in 1166 Avenue of the Americas, 1166 6th Ave, New York, NY 10036, USA is $120,000 - $150,000 per year. This may vary depending on the level of experience, skills, and qualifications of the individual.
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Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.
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