Help Desk Manager

Do you have a knack for problem solving with an eye for customer service? Are you passionate about helping others? Marsh & McLennan Companies is seeking an experienced Help Desk Manager to join our team. The successful candidate will have a high level of technical and customer service aptitude while managing the day-to-day operations of our help desk services. This individual should have the ability to assess customer needs, prioritize tasks, and provide technical support to end-users. The ideal candidate will have excellent communication and organizational skills, with the ability to think quickly and accurately in a fast-paced, dynamic environment.Required Qualifications:• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field • Minimum of 5 years of experience in managing IT help desk and/or customer service• Proficiency in troubleshooting hardware and software applications• Ability to lead and motivate a technical team• Excellent written and verbal communication skills• Knowledge of security protocols and best practices

Responsibilities:

1. Provide technical support to end-users and manage the day-to-day operations of the help desk services.
2. Assess customer needs and prioritize tasks.
3. Lead and motivate the technical team.
4. Develop and implement help desk policies and procedures.
5. Monitor and analyze help desk performance and recommend changes as needed.
6. Troubleshoot hardware and software applications.
7. Ensure compliance with security protocols and best practices.
8. Provide regular reports and updates to the IT management team.
9. Develop training programs for help desk staff.
10. Stay abreast of new technologies and best practices.

According to JobzMall, the average salary range for a Help Desk Manager in New York, NY, USA is $54,000 - $120,000 per year. This range is based on the salaries submitted by JobzMall users and is an approximation of the market rate for this position in the New York area.

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.