Employee Benefits Senior Client Service Specialist

Are you a highly motivated individual with a passion for providing exceptional customer service? Do you have a strong understanding of employee benefits and a desire to help clients navigate complex insurance programs? If so, we have an exciting opportunity for you as a Senior Client Service Specialist at Marsh & McLennan Companies. As a key member of our team, you will play a critical role in delivering customized benefits solutions to our clients and building lasting relationships. To excel in this position, you must possess excellent communication skills, a keen attention to detail, and a deep understanding of the employee benefits landscape. Join us in making a difference by helping clients protect their most valuable asset – their employees.

1. Provide exceptional customer service to clients by promptly responding to inquiries and requests, resolving issues, and addressing concerns.
2. Develop a thorough understanding of employee benefits and insurance programs offered by the company to effectively communicate and advise clients.
3. Act as a key point of contact for clients, building and maintaining strong relationships to ensure client satisfaction and retention.
4. Collaborate with colleagues and other departments to create customized benefits solutions that meet the specific needs and objectives of clients.
5. Stay up-to-date with industry trends and changes in employee benefits regulations to provide clients with the most relevant and accurate information.
6. Conduct thorough analysis of client data and prepare reports to identify trends, areas for improvement, and opportunities for cost savings.
7. Create and deliver informative presentations to clients on employee benefits plans, services, and updates.
8. Serve as a mentor and resource to junior team members, providing guidance and support to ensure their success.
9. Ensure all client information and data is accurately entered and maintained in the company's systems.
10. Continuously seek ways to improve and streamline processes to enhance the overall client experience.
11. Adhere to company policies and procedures, as well as industry regulations and compliance standards.
12. Represent the company professionally and ethically in all interactions with clients, colleagues, and external partners.

According to JobzMall, the average salary range for a Employee Benefits Senior Client Service Specialist in St. Petersburg, FL, USA is $50,000-$65,000 per year. However, this can vary depending on the specific company, level of experience, and other factors.

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.