Complaints Investigator

At Marsh & McLennan Companies, we strive to provide our clients with the highest level of service and support. As a Complaints Investigator, you will play a crucial role in ensuring that our clients' concerns and grievances are addressed in a timely and effective manner. We are looking for a dedicated and detail-oriented individual who is passionate about delivering exceptional customer service and has a strong understanding of investigative processes. If you have a proven track record of handling complex complaints with professionalism and empathy, we encourage you to apply for this exciting opportunity.

1. Investigate and resolve client complaints in a timely and effective manner.
2. Conduct thorough and objective investigations into client concerns.
3. Gather and analyze relevant information to determine the root cause of complaints.
4. Communicate with clients to understand their concerns and address them appropriately.
5. Liaise with internal departments and stakeholders to gather necessary information and provide updates on complaint resolution.
6. Maintain accurate and detailed records of complaints and their resolutions.
7. Develop and implement strategies to prevent future complaints and improve overall customer satisfaction.
8. Stay up-to-date on industry regulations and best practices related to complaint handling.
9. Ensure compliance with company policies and procedures during complaint investigations.
10. Continuously monitor and improve the complaint handling process.
11. Provide support and guidance to other team members in handling complex complaints.
12. Maintain a high level of professionalism and empathy while dealing with clients.
13. Collaborate with other departments to identify potential areas for improvement and implement solutions.
14. Meet and exceed individual and team performance goals related to complaint resolution.
15. Uphold the company's commitment to delivering exceptional customer service.

According to JobzMall, the average salary range for a Complaints Investigator in Birmingham, UK is between £20,000 and £30,000 per year. However, this can vary depending on the specific company, level of experience, and other factors. Some Complaints Investigators in Birmingham may make upwards of £40,000 or more per year, while entry-level positions may pay closer to £15,000-£20,000 per year. It is important to research job listings and negotiate salary based on individual qualifications and experience.

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.