Client Support Specialist

Are you looking for a dynamic and fulfilling career in client support? Look no further than Marsh & McLennan Companies! As a Client Support Specialist, you will play a vital role in providing exceptional service and support to our clients, ensuring their satisfaction and continued partnership with our firm. We are seeking a highly motivated individual with a passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced and collaborative environment. If you are ready to take on a challenging and rewarding role, we encourage you to apply for this opportunity today.

1. Provide exceptional customer service to clients, addressing their needs and concerns in a timely and professional manner.
2. Maintain a deep understanding of the company's products and services to effectively support client inquiries.
3. Assist clients with onboarding, troubleshooting, and resolving any issues they may encounter.
4. Act as a liaison between clients and internal teams, effectively communicating and coordinating to ensure client satisfaction.
5. Continuously strive to improve the client experience by identifying areas for improvement and implementing solutions.
6. Collaborate with team members to develop and maintain support processes and procedures.
7. Keep detailed and accurate records of all client interactions and provide regular updates to management.
8. Stay up-to-date on industry trends and developments, and use this knowledge to support clients and make recommendations for improvement.
9. Proactively reach out to clients to gather feedback and identify opportunities for upselling or cross-selling.
10. Participate in training and development programs to enhance customer service skills and product knowledge.
11. Maintain confidentiality and adhere to company policies and procedures at all times.
12. Handle high-pressure situations and difficult clients with professionalism and empathy.
13. Meet and exceed performance metrics and goals set by management.
14. Represent the company in a positive and professional manner at all times.
15. Continuously seek ways to improve processes and enhance the overall client support experience.

According to JobzMall, the average salary range for a Client Support Specialist in Fort Lauderdale, FL, USA is between $40,000 and $60,000 per year. However, this can vary depending on the specific company, experience level, and skills of the individual. Some companies may offer higher salaries for more experienced or specialized Client Support Specialists, while others may offer lower salaries for entry-level positions. It is important to research and negotiate salary based on individual qualifications and the specific job offer.

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.