Client Support Specialist

Are you passionate about providing exceptional customer service and building strong relationships with clients? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you to join our team as a Client Support Specialist at Marsh & McLennan Companies.As a Client Support Specialist, you will be a crucial member of our team, responsible for ensuring the satisfaction and success of our valued clients. Your expertise in client support and problem-solving abilities will play a critical role in retaining and growing our client base. We are looking for individuals who are driven, customer-focused, and have excellent communication skills.If you are ready to take on a challenging and rewarding role, and have the qualifications and passion we are looking for, we invite you to apply for this position and become a part of our growing organization. Let's work together to make a positive impact on our clients' businesses.

1. Provide exceptional customer service through various communication channels, including phone, email, and in-person interactions.
2. Build and maintain strong relationships with clients to ensure their satisfaction and retention.
3. Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
4. Identify and resolve issues and concerns raised by clients, utilizing problem-solving skills and collaborating with other team members when necessary.
5. Proactively reach out to clients to ensure their needs are being met and to identify opportunities for growth and expansion of services.
6. Utilize company systems and tools to accurately track and document client interactions and information.
7. Stay informed about the company's products, services, and industry trends to effectively communicate with clients and provide valuable insights.
8. Collaborate with other departments, such as sales and marketing, to enhance the client experience and support business growth.
9. Participate in training and development programs to continuously improve customer service skills and knowledge of company products and services.
10. Maintain a positive and professional attitude while representing the company and building relationships with clients.
11. Meet or exceed performance metrics for customer satisfaction, retention, and client account growth.
12. Adapt to a fast-paced and dynamic work environment, prioritizing tasks and effectively managing time to meet the needs of clients.
13. Contribute to a positive and collaborative team culture by sharing best practices, providing support to colleagues, and promoting the company's values.
14. Continuously evaluate and suggest improvements to client support processes and procedures to enhance the overall client experience.
15. Comply with all company policies and procedures, including those related to data privacy and security.

According to JobzMall, the average salary range for a Client Support Specialist in Dallas, TX, USA is between $40,000 and $55,000 per year. This may vary depending on the specific industry, company, and level of experience. Some higher-paying industries for this role in Dallas, TX include technology, finance, and healthcare.

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.