Marsh & McLennan Companies

Client Service Specialist

Marsh & McLennan Companies

PwC Tower, Level 38/15 Customs Street West, Auckland Central, Auckland 1010, New Zealand
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Marsh & McLennan Companies - a global professional services firm dedicated to helping clients navigate the complex world of risk, strategy and people. As a Client Service Specialist, you will be an integral part of our team, providing exceptional service to our clients and supporting our mission to deliver innovative solutions and drive positive outcomes. We are seeking individuals with a strong passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment. Join us and become part of a diverse, inclusive and collaborative team that is committed to making a difference for our clients and communities.

  1. Provide exceptional service to clients: As a Client Service Specialist, your main responsibility will be to ensure that our clients receive the best possible service. This includes promptly responding to client inquiries, addressing any concerns or issues, and continuously seeking ways to improve our services.
  2. Support the company's mission: You will play a vital role in helping us achieve our mission of delivering innovative solutions and driving positive outcomes for our clients. Your dedication to providing excellent service will directly contribute to our success as a company.
  3. Communicate effectively: Strong communication skills are essential in this role. You will be responsible for communicating with clients, colleagues, and other stakeholders in a clear, professional, and timely manner.
  4. Thrive in a fast-paced environment: Our industry is constantly evolving, and our clients' needs are ever-changing. As a Client Service Specialist, you must be able to work well under pressure, manage multiple tasks, and adapt to new situations quickly.
  5. Passion for customer service: We are looking for individuals who have a strong passion for providing exceptional customer service. Your dedication to meeting and exceeding client expectations will be crucial to your success in this role.
  6. Collaborate with team members: This role requires collaboration with various team members, including colleagues from different departments. You will need to work together to ensure the best possible outcomes for our clients.
  7. Attention to detail: As a Client Service Specialist, you will be responsible for managing important client information and data. Attention to detail is crucial to ensure accuracy and provide the best possible service to our clients.
  8. Embrace diversity and inclusivity: We value diversity and inclusivity at Marsh & McLennan Companies. As a Client Service Specialist, you will be part of a diverse team, and it is important to embrace and promote an inclusive work environment.
  9. Make a difference: We are dedicated to making a positive impact on our clients and communities. As a Client Service Specialist, you will have the opportunity to contribute to
Where is this job?
This job is located at PwC Tower, Level 38/15 Customs Street West, Auckland Central, Auckland 1010, New Zealand
Job Qualifications
  • Excellent Communication Skills: A Client Service Specialist At Marsh & Mclennan Companies Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Clients, Colleagues, And Other Stakeholders.

  • Customer Service Oriented: This Role Requires A Candidate To Be Customer-Focused And Have The Ability To Understand And Fulfill The Needs Of Clients To Provide High-Quality Service.

  • Strong Interpersonal Skills: A Successful Client Service Specialist Should Have The Ability To Build And Maintain Positive Relationships With Clients, Colleagues, And Other Stakeholders.

  • Attention To Detail: As A Client Service Specialist, Attention To Detail Is Crucial To Ensure Accuracy In Client Records, Data Entry, And Other Administrative Tasks.

  • Knowledge Of Insurance Industry: A Good Understanding Of The Insurance Industry And Insurance Products Is Essential For This Role. Candidates Should Have Knowledge Of Insurance Policies, Procedures, And Regulations To Effectively Assist Clients And Provide Solutions.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Relationship Management

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Proficiency

  • Organ

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Client Service Specialist in PwC Tower, Level 38/15 Customs Street West, Auckland Central, Auckland 1010, New Zealand is between NZ$50,000 and NZ$70,000 per year. This may vary depending on the specific job duties, experience, and qualifications of the individual.

Additional Information
Marsh & McLennan Companies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 25th, 2025
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 

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About Marsh & McLennan Companies

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.

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