Client Service Representative

Marsh & McLennan Companies is looking for a dedicated and personable Client Service Representative to join our team. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, building and maintaining strong relationships, and assisting with any inquiries or concerns they may have. We are seeking someone who is highly motivated, detail-oriented, and has excellent communication skills. If you are passionate about customer service and thrive in a fast-paced environment, we would love to hear from you.

1. Provide exceptional customer service to clients, ensuring their needs and concerns are addressed promptly and effectively.
2. Build and maintain strong relationships with clients to foster trust and loyalty.
3. Act as the main point of contact for all client inquiries and concerns, and work towards finding prompt and satisfactory resolutions.
4. Maintain accurate and up-to-date client records and documentation.
5. Collaborate with other team members to ensure seamless service delivery and client satisfaction.
6. Understand the products and services offered by the company in order to effectively communicate and educate clients.
7. Proactively identify opportunities to improve client satisfaction and retention.
8. Keep abreast of industry trends and changes in order to provide relevant and valuable insights to clients.
9. Meet and exceed performance goals and metrics set by the company.
10. Continuously seek ways to improve processes and procedures to enhance the overall client experience.
11. Adhere to company policies and procedures, as well as industry regulations and compliance standards.
12. Maintain a positive and professional attitude while representing the company to clients.
13. Stay organized and prioritize tasks in a fast-paced environment to ensure timely and accurate service delivery.
14. Collaborate with other departments within the company to address client needs and concerns.
15. Attend regular training and development sessions to enhance skills and knowledge in client service and industry practices.

According to JobzMall, the average salary range for a Client Service Representative in Schaumburg, IL, USA is between $35,000 and $45,000 per year. However, this can vary depending on the specific company, level of experience, and other factors. Additionally, salaries may also include bonuses, commissions, and other benefits. It is important to research the specific company and job listing to get a more accurate salary estimate.

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.