Marsh & McLennan Companies

Client Service Representative

Marsh & McLennan Companies
Chicago, IL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Marsh & McLennan Companies, where we are committed to delivering exceptional client service. As a Client Service Representative, you will play a crucial role in ensuring the satisfaction and success of our clients. We are seeking a driven and customer-focused individual to join our team and provide top-notch service to our clients. If you thrive in a fast-paced environment and have a passion for building strong relationships, then we want to hear from you. Join us in our mission to provide unparalleled service and make a positive impact on our clients' businesses.

  1. Greet and welcome clients in a friendly and professional manner.
  2. Serve as the main point of contact for assigned clients and maintain strong relationships with them.
  3. Respond promptly and effectively to client inquiries, concerns, and requests.
  4. Actively listen and understand clients' needs and provide appropriate solutions or assistance.
  5. Ensure timely and accurate delivery of services to clients.
  6. Collaborate with internal teams to address client issues and ensure a seamless client experience.
  7. Continuously seek opportunities to improve and enhance the client service process.
  8. Keep track of client interactions and maintain accurate records in the company's database.
  9. Maintain a thorough understanding of the company's products and services to effectively educate and assist clients.
  10. Proactively identify potential issues and escalate them to the appropriate teams for resolution.
  11. Stay up-to-date with industry trends and regulations to better serve clients.
  12. Meet and exceed assigned service and satisfaction goals.
  13. Collaborate with sales teams to identify upsell and cross-sell opportunities.
  14. Participate in training and development programs to continuously improve client service skills.
  15. Uphold the company's brand and reputation by providing exceptional client service at all times.
  16. Adhere to company policies and procedures while performing job duties.
  17. Represent the company in a professional and positive manner at all times.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications

  • Excellent Communication Skills: A Successful Client Service Representative At Marsh & Mclennan Companies Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Clients And Provide Superior Customer Service.

  • Customer Service Experience: Previous Experience In A Customer Service Or Client-Facing Role Is A Valuable Qualification For This Position. Candidates Should Have A Proven Track Record Of Delivering Exceptional Service And Building Relationships With Clients.

  • Knowledge Of Insurance Industry: Marsh & Mclennan Companies Is A Leading Insurance Brokerage And Risk Management Firm. Therefore, Candidates For This Role Should Have A Solid Understanding Of The Insurance Industry, Including Products, Services, And Processes.

  • Attention To Detail: As A Client Service Representative, Attention To Detail Is Crucial In Managing Client Accounts And Ensuring Accuracy In All Communications And Transactions. Candidates Should Be Highly Organized And Have A Strong Eye For Detail.

  • Problem-Solving Skills: The Ability To Think Critically And Solve Complex Problems Is Essential For A Client Service Representative. Candidates Should Be Able To Analyze Client Needs And Provide Solutions That Meet Their Expectations And Needs.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Relationship Building

  • Active listening

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Organ

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Client Service Representative in Chicago, IL, USA is $35,000 to $45,000 per year. This can vary depending on factors such as experience, industry, and company size. Some companies may also offer bonuses and commission on top of the base salary.

Additional Information
Marsh & McLennan Companies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 5th, 2023
Apply BeforeJune 9th, 2026
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About Marsh & McLennan Companies

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.

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