Marriott International

Guest Service Support Expert

Marriott International
Boston, MA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Marriott International is looking for an experienced and customer-oriented Guest Service Support Expert to join our team and provide our guests with exceptional service. As a Guest Service Support Expert, you will be responsible for creating a positive, friendly, and engaging experience for all guests staying at our properties. The ideal candidate must possess excellent communication and customer service skills, be organized and detail-oriented, and have the ability to think on their feet and problem solve when needed. If you have a passion for hospitality and providing quality service, then this is the job for you!

Where is this job?
This job is located at Boston, MA, USA
Job Qualifications

  • Excellent Communication Skills

  • Knowledge Of Hotel Reservation Systems

  • Knowledge Of Hospitality Industry Standards

  • Fluency In Multiple Languages

  • Able To Work Flexible Hours

  • Ability To Resolve Customer Disputes

  • Proven Customer Service Experience

  • Strong Problem Solving And Organizational Skills

Required Skills

  • Documentation

  • Communication

  • Scheduling

  • Multitasking

  • Teamwork

  • Computer

  • Problem-Solving

  • guest relations

  • Professionalism

  • Organizational

  • Interpersonal

  • Attention-To-Detail

  • Time-Management

  • Conflict-Resolution

  • Telephone

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Guest Service Support Expert in Boston, MA, USA is $28,000-$45,000. This range will vary based on experience, education, and other factors.

Additional Information
Marriott International is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 23rd, 2023
Apply BeforeMay 22nd, 2025
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About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,500 properties in 30 leading hotel brands spanning 127 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world.

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