Patient Service Representative (PSR) - Surgery
Are you a compassionate and detail-oriented individual with a passion for helping others? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you as a Patient Service Representative (PSR) in our Surgery department at Mainehealth.As a PSR, you will play a crucial role in providing exceptional customer service to our patients and their families throughout their surgical journey. Your strong communication and organizational skills will be essential in coordinating appointments, obtaining necessary authorizations, and maintaining accurate patient records. Additionally, your empathetic nature and ability to remain calm under pressure will be vital in supporting patients during what can be a stressful time.To be successful in this role, you must have a high school diploma or equivalent, excellent computer skills, and at least 2 years of experience in a healthcare or customer service setting. If you are a dedicated and driven individual who is looking for a fulfilling career in healthcare, we encourage you to apply for our PSR position. Join our team at Mainehealth and make a positive impact on the lives of our patients every day.
- Provide exceptional customer service to patients and their families throughout their surgical journey.
- Coordinate appointments and obtain necessary authorizations for surgical procedures.
- Maintain accurate and up-to-date patient records.
- Communicate effectively with patients, families, and healthcare providers.
- Remain empathetic and calm under pressure, providing support to patients during a potentially stressful time.
- Utilize strong organizational skills to manage multiple tasks and prioritize responsibilities.
- Demonstrate strong computer skills to accurately input and retrieve patient information.
- Adhere to all HIPAA regulations and maintain patient confidentiality.
- Collaborate with other members of the healthcare team to ensure smooth and efficient operations.
- Continuously strive to improve processes and procedures to enhance the patient experience.
- Attend training and educational sessions to maintain knowledge of current and changing healthcare regulations and procedures.
- Uphold the values and mission of the organization in all interactions with patients and colleagues.
- Maintain a professional and compassionate demeanor at all times.
- High school diploma or equivalent is required.
- Minimum of 2 years of experience in a healthcare or customer service setting.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail and accuracy.
- Willingness to work flexible hours, including evenings and weekends.
- Ability to handle challenging situations with patience and empathy.
- Passion for helping others and making a positive impact in healthcare.
Excellent Communication Skills: A Patient Service Representative (Psr) In The Surgery Department At Mainehealth Must Have Exceptional Communication Skills To Effectively Interact With Patients, Healthcare Providers, And Other Staff Members. This Includes The Ability To Listen Actively, Speak Clearly And Concisely, And Convey Complex Medical Information In A Patient-Friendly Manner.
Knowledge Of Medical Terminology: As A Psr, It Is Essential To Have A Comprehensive Understanding Of Medical Terminology To Accurately Document And Communicate Patient Information. This Includes Knowledge Of Surgical Procedures, Medications, And Diagnostic Tests.
Organizational And Time Management Skills: A Psr In The Surgery Department Must Be Highly Organized And Possess Excellent Time Management Skills To Handle Multiple Tasks And Prioritize Responsibilities. This Includes Scheduling Appointments, Coordinating Surgical Procedures, And Managing Patient Records.
Empathy And Compassion: Working In A Healthcare Setting, A Psr Must Have A Compassionate And Empathetic Approach Towards Patients. They Must Be Able To Understand And Anticipate The Needs Of Patients And Their Families, And Provide Emotional Support During Difficult Times.
Computer Proficiency: With The Increasing Use Of Electronic Health Records, A Psr Must Be Proficient In Using Various Computer Software And Systems. This Includes Knowledge Of Microsoft Office, Electronic Scheduling Programs, And Medical Billing Software. They Must Also Have The Ability To Learn And Adapt To New Technologies Quickly.
Communication Skills
Multitasking
customer service
Medical Terminology
Patient Scheduling
Insurance Verification
Billing And Coding
Appointment Coordination
Medical Records Management
Electronic Health Records (Ehr)
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Service Representative (PSR) - Surgery in Damariscotta, ME 04543, USA is $35,000-$45,000 per year. This can vary depending on factors such as experience, qualifications, and the specific healthcare facility.
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MaineHealth is a not-for-profit family of high-quality providers and health care organizations committed to the health and well-being of the communities.
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