Patient Service Representative - MH Primary Care Biddeford
Welcome to Mainehealth! We are currently seeking a compassionate and dedicated Patient Service Representative to join our team at MH Primary Care Biddeford. As a Patient Service Representative, you will play a crucial role in providing exceptional customer service to our patients and ensuring the smooth operation of our clinic. We are looking for someone who is detail-oriented, empathetic, and able to thrive in a fast-paced environment. If you are passionate about helping others and have a strong background in healthcare administration, we encourage you to apply for this opportunity.
- Greet and welcome patients and visitors in a friendly and professional manner.
- Register new patients, collect and verify insurance information, and update existing patient records.
- Schedule appointments and maintain accurate schedules for providers.
- Answer incoming phone calls and respond to patient inquiries or direct them to the appropriate department.
- Ensure patient information is accurate and complete in the electronic medical record system.
- Collect and process copayments and other financial transactions.
- Maintain patient confidentiality and ensure compliance with HIPAA regulations.
- Collaborate with clinical staff to ensure efficient patient flow and timely delivery of services.
- Assist with administrative tasks such as filing, faxing, and scanning documents.
- Respond to patient complaints or concerns and escalate to the appropriate supervisor when necessary.
- Stay updated on insurance and billing regulations to provide accurate and up-to-date information to patients.
- Attend staff meetings and training sessions to improve job knowledge and performance.
- Maintain a clean and organized reception area.
- Adhere to company policies and procedures.
- Collaborate with team members to ensure a positive and cohesive work environment.
Excellent Communication Skills: A Patient Service Representative Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Interact With Patients, Coworkers, And Healthcare Professionals.
Knowledge Of Healthcare Processes And Procedures: This Role Requires A Thorough Understanding Of Healthcare Processes And Procedures, Including Insurance Verification, Scheduling Appointments, And Maintaining Patient Records.
Customer Service Experience: As The First Point Of Contact For Patients, A Patient Service Representative Must Have Previous Experience In Customer Service To Handle Inquiries, Complaints, And Requests In A Professional And Efficient Manner.
Ability To Multitask And Prioritize: This Job Requires The Ability To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Scheduling Appointments, And Processing Paperwork. The Ideal Candidate Should Be Able To Prioritize Tasks And Work Efficiently To Meet Deadlines.
Attention To Detail: A Patient Service Representative Must Have A Keen Eye For Detail To Accurately Input And Maintain Patient Information, Process Insurance Claims, And Ensure Accurate Billing. This Is Crucial For Maintaining Patient Confidentiality And Ensuring The Quality Of Healthcare Services.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Computer proficiency
Teamwork
Organization
Problem-Solving
Phone Etiquette
Insurance Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Service Representative - MH Primary Care Biddeford in Biddeford, ME, USA is $33,000 - $40,000 per year. This range can vary depending on factors such as years of experience, education level, and specific job duties.
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MaineHealth is a not-for-profit family of high-quality providers and health care organizations committed to the health and well-being of the communities.
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