Patient Service Representative

Are you passionate about providing exceptional customer service and making a positive impact in the healthcare industry? Mainehealth is seeking a dedicated and compassionate Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for our patients and their families, ensuring a warm and welcoming experience while assisting with their healthcare needs. We are looking for individuals with strong communication skills, attention to detail, and a commitment to delivering excellent patient care. If you are ready to utilize your skills and passion in a rewarding role, we would love to have you join our team at Mainehealth.

1. Greet and welcome patients and their families in a friendly and professional manner.
2. Act as the first point of contact for patients, answering phone calls and scheduling appointments.
3. Provide exceptional customer service by addressing patients' needs and concerns in a timely and efficient manner.
4. Accurately collect and verify patient information, including insurance and personal details.
5. Maintain patient confidentiality and adhere to all HIPAA regulations.
6. Assist with insurance verification and processing of insurance claims.
7. Collaborate with other healthcare professionals to ensure seamless patient care.
8. Coordinate and schedule appointments for patients, including follow-up appointments and referrals.
9. Communicate with patients regarding their financial responsibilities and assist with payment arrangements as needed.
10. Maintain a clean and organized reception area.
11. Continuously update and maintain patient records and information.
12. Provide information and resources to patients regarding services, programs, and resources offered by Mainehealth.
13. Act as a liaison between patients and healthcare providers, ensuring effective communication and timely resolution of any issues.
14. Attend trainings and stay updated on industry changes and developments.
15. Demonstrate a commitment to delivering excellent patient care and upholding Mainehealth's values and mission.

According to JobzMall, the average salary range for a Patient Service Representative in Belfast, ME 04915, USA is $14-$18 per hour. However, this can vary depending on factors such as experience, education, and the specific employer. Some employers may offer higher salaries or additional benefits such as health insurance or paid time off. It is best to research specific job listings in the area to get a more accurate understanding of salary ranges.

MaineHealth is a not-for-profit family of high-quality providers and health care organizations committed to the health and well-being of the communities.