Service Desk Technician

Welcome to MaineGeneral Health, where we strive to provide exceptional healthcare services to our community. We are currently seeking a skilled Service Desk Technician to join our team and support our organization's technology needs. As a Service Desk Technician, you will play a crucial role in maintaining our technology systems and providing technical support to our staff. We are looking for a highly motivated individual with a strong technical background and excellent communication skills. If you are a problem-solver with a passion for technology and a desire to make a positive impact on the healthcare industry, we encourage you to apply for this exciting opportunity.

1. Provide technical support: Respond to and resolve technical issues reported by staff in a timely and efficient manner. Troubleshoot hardware, software, and network problems to ensure minimal disruption to daily operations.
2. Maintain technology systems: Monitor and maintain the organization's technology systems, including hardware, software, and network infrastructure. Perform regular maintenance tasks and updates to ensure optimal performance and security.
3. Train and educate staff: Conduct training sessions and create user guides to educate staff on how to use various technology systems and tools. Keep staff informed of any updates or changes to technology systems.
4. Document and track technical issues: Keep accurate records of technical issues reported and their resolutions. Use a ticketing system to track and prioritize technical issues and communicate updates to staff as needed.
5. Collaborate with IT team: Work closely with other members of the IT team to troubleshoot complex technical issues and identify areas for improvement in technology systems and processes.
6. Stay up-to-date on industry trends: Stay informed about emerging technologies and industry trends to make recommendations for improving the organization's technology infrastructure and processes.
7. Provide exceptional customer service: Demonstrate a positive and professional attitude when interacting with staff. Strive to provide exceptional customer service and maintain a high level of satisfaction among technology users.
8. Adhere to security protocols: Follow established security protocols and best practices to ensure the confidentiality, integrity, and availability of data and technology systems.
9. Continuously improve processes: Identify areas for improvement in technology systems and processes and make recommendations for streamlining and enhancing efficiency.
10. Adhere to organizational policies: Follow all organizational policies and procedures related to technology, including data privacy and security policies.

According to JobzMall, the average salary range for a Service Desk Technician in Augusta, ME 04330, USA is $37,000-$57,000 per year. This may vary depending on factors such as experience, education, and the specific company and industry.

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of the people of the greater Kennebec Valley.