Patient Services Representative
We are seeking a compassionate and detail-oriented individual to join our team as a Patient Services Representative at MaineGeneral Health. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and creating a positive experience for all who enter our facility. We are looking for someone with excellent communication skills and a strong ability to multitask in a fast-paced environment. If you are passionate about helping others and possess the necessary qualifications, we encourage you to apply for this rewarding position.
- Greet and welcome patients and visitors in a friendly and professional manner.
- Provide exceptional customer service by addressing inquiries, concerns, and complaints in a timely and effective manner.
- Schedule appointments and maintain accurate patient records in our electronic database.
- Verify insurance coverage and collect necessary co-pays or fees at the time of service.
- Communicate with patients regarding treatment plans, referrals, and follow-up appointments.
- Maintain a clean and organized front desk area and waiting room.
- Collaborate with healthcare providers and support staff to ensure a smooth and efficient patient flow.
- Adhere to all HIPAA regulations and maintain patient confidentiality at all times.
- Keep up-to-date with insurance and billing policies and procedures.
- Assist with administrative tasks such as filing, faxing, and scanning documents.
- Attend training sessions and meetings to stay current on changes and updates in the healthcare industry.
- Work collaboratively with other team members to achieve departmental goals and provide the best possible patient experience.
- Handle cash transactions and maintain accurate records of daily transactions.
- Remain calm and professional in stressful or challenging situations.
- Continuously strive to improve processes and procedures to enhance the patient experience.
Excellent Communication Skills: A Patient Services Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Families, And Healthcare Providers.
Knowledge Of Medical Terminology: The Ability To Understand And Use Medical Terminology Is Essential For A Patient Services Representative To Accurately Enter Patient Information And Communicate With Healthcare Professionals.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For A Patient Services Representative As They Will Be Responsible For Providing Exceptional Service To Patients And Their Families.
Organizational Skills: As A Patient Services Representative, It Is Important To Be Highly Organized And Detail-Oriented To Manage Patient Records, Appointments, And Other Administrative Tasks Efficiently.
Familiarity With Electronic Medical Record Systems: Experience With Electronic Medical Record Systems Is Preferred As Patient Services Representatives Will Be Responsible For Entering And Retrieving Patient Information From These Systems.
Communication
Time Management
Multitasking
Interpersonal skills
Organizational Skills
customer service
Medical Terminology
Teamwork
Computer skills
Problem-Solving
Insurance Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Services Representative in Augusta, ME 04330, USA is between $31,000 and $45,000 per year. This range may vary depending on the specific job duties, experience level, and employer.
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MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of the people of the greater Kennebec Valley.
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