User Experience Research Advisor

Are you passionate about understanding the needs and preferences of consumers? Do you thrive in a fast-paced, ever-evolving retail environment? Macy's is seeking a highly motivated and experienced User Experience Research Advisor to join our team. As a key member of our User Experience team, you will play a crucial role in shaping the overall customer experience for one of the nation's leading retailers. If you have a sharp eye for detail, a knack for conducting insightful research, and a passion for improving the user experience, we want to hear from you!

1. Conduct user research: The User Experience Research Advisor will be responsible for conducting various types of user research, including surveys, interviews, and usability testing, in order to gain a deep understanding of consumer needs and preferences.
2. Analyze data: This individual will be responsible for analyzing and synthesizing data collected from user research in order to identify trends, patterns, and insights that can inform the design and development of the customer experience.
3. Collaborate with cross-functional teams: The User Experience Research Advisor will work closely with various teams, including product development, marketing, and design, to ensure that user research insights are incorporated into the overall customer experience strategy.
4. Stay up-to-date on industry trends: This role requires staying informed on the latest trends and best practices in user experience research and incorporating them into the research process and overall strategy.
5. Develop personas and user journey maps: The User Experience Research Advisor will use research findings to create personas and user journey maps that accurately reflect the needs and preferences of target consumers.
6. Communicate research findings: This individual will be responsible for effectively communicating research findings to stakeholders, including presenting insights and recommendations in a clear and concise manner.
7. Drive continuous improvement: The User Experience Research Advisor will continuously review and assess the customer experience, identifying opportunities for improvement and making recommendations for enhancements based on user research.
8. Manage research projects: This role will involve managing multiple research projects simultaneously, ensuring that they are completed on time and within budget.
9. Foster a user-centric culture: The User Experience Research Advisor will be an advocate for the user, promoting a user-centric mindset throughout the organization and ensuring that the customer experience remains a top priority.
10. Monitor and report on user satisfaction: This individual will be responsible for tracking and reporting on user satisfaction metrics, using this data to inform future research and improvements to the customer experience.

According to JobzMall, the average salary range for a User Experience Research Advisor in New York, NY, USA is between $85,000 and $120,000 per year. This may vary depending on the specific company, level of experience, and other factors.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.