Senior Manager, CRM Journey Operations

Welcome to Macy's! We are currently seeking a highly experienced and strategic Senior Manager to oversee our CRM Journey Operations. In this role, you will be responsible for managing and optimizing the customer journey through our CRM system, driving engagement and retention. As a member of our dynamic team, you will have the opportunity to lead and develop a team while collaborating with cross-functional departments to deliver exceptional customer experiences. We are looking for a driven and results-oriented individual with a strong background in CRM and operations management. If you are passionate about driving customer loyalty and have a proven track record of success, we would love to hear from you!

1. Develop and implement strategies to optimize the customer journey through our CRM system.
2. Oversee and manage all aspects of CRM operations, including data management, campaign execution, and reporting.
3. Drive customer engagement and retention through targeted and personalized communication strategies.
4. Lead and mentor a team of CRM specialists to ensure efficient and effective operations.
5. Collaborate with cross-functional teams, including marketing, sales, and IT, to ensure alignment and successful execution of CRM initiatives.
6. Monitor and analyze CRM performance metrics to identify areas for improvement and implement necessary changes.
7. Stay up-to-date with industry trends and best practices in CRM and customer journey management.
8. Develop and maintain strong relationships with key stakeholders to support and drive CRM initiatives.
9. Conduct regular audits to ensure data accuracy and compliance with privacy regulations.
10. Continuously evaluate and optimize CRM processes to enhance the customer experience and drive loyalty.
11. Communicate project updates and results to senior management.
12. Manage budget and resources effectively to meet business goals.
13. Train and onboard new team members on CRM systems and processes.
14. Act as a subject matter expert on CRM, providing guidance and support to other departments as needed.
15. Continuously seek out opportunities for process improvement and automation to increase efficiency and effectiveness.

According to JobzMall, the average salary range for a Senior Manager, CRM Journey Operations in New York, NY, USA is $130,000-$160,000 per year. This can vary depending on the specific company, industry, and level of experience. Some companies may offer additional bonuses or benefits on top of the base salary. Additionally, location and cost of living can also impact the salary range.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.