Retail Fulfillment Associate

Welcome to Macy's, where fashion meets customer satisfaction! We are currently seeking a Retail Fulfillment Associate to join our dynamic and fast-paced team. This role is essential in ensuring our customers receive their orders accurately and on time, contributing to our overall success as a company. As a Fulfillment Associate, you will play a crucial role in providing exceptional service and ensuring a seamless shopping experience for our customers. If you are a motivated and detail-oriented individual with a passion for retail and customer service, we want you on our team! Keep reading to learn more about the qualifications and responsibilities for this exciting opportunity.

1. Process and fulfill customer orders accurately and efficiently, ensuring timely delivery.
2. Monitor and maintain inventory levels to ensure availability of products for online orders.
3. Collaborate with other team members to prioritize and fulfill orders based on customer demand.
4. Utilize various computer systems and tools to track, process, and ship orders.
5. Maintain a clean and organized work area, following safety procedures and company policies.
6. Assist with receiving and restocking merchandise, ensuring proper product placement and presentation.
7. Handle customer inquiries and concerns with professionalism and provide timely and satisfactory resolutions.
8. Continuously monitor and communicate any issues or delays with orders to management.
9. Take initiative to improve processes and procedures to increase efficiency and customer satisfaction.
10. Assist with special projects and tasks as assigned by management.
11. Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.
12. Stay up-to-date on product knowledge and company policies to provide accurate and helpful information to customers.
13. Adhere to company policies and procedures, including but not limited to, safety, loss prevention, and code of conduct.
14. Maintain a positive and professional attitude, representing the company in a positive light at all times.
15. Continuously strive to meet and exceed performance goals set by management.

According to JobzMall, the average salary range for a Retail Fulfillment Associate in Detroit, MI, USA is $13 - $18 per hour. This may vary depending on factors such as the specific company, experience level, and job responsibilities.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.