Retail Fragrances Sales Support Associate

Welcome to Macy's, where we always strive to provide our customers with the best shopping experience possible. As a Retail Fragrances Sales Support Associate, you will play a pivotal role in assisting our customers in finding the perfect fragrance to suit their needs. With your knowledge and passion for fragrances, you will be an integral part of our team, working closely with our sales associates to ensure our customers leave satisfied and confident in their purchase. We are seeking individuals with a strong customer service mindset, excellent communication skills, and a keen eye for detail. If you are someone who loves working with people and has a passion for all things fragrance, we would love to hear from you!

1. Greet and welcome customers to Macy's, providing a friendly and inviting atmosphere.
2. Assist customers in finding the perfect fragrance to suit their needs, utilizing knowledge and expertise in fragrances.
3. Work closely with sales associates to provide support and guidance in fragrance sales, ensuring a seamless and positive customer experience.
4. Maintain a high level of customer service at all times, striving to exceed customer expectations and leave them satisfied with their purchase.
5. Utilize excellent communication skills to effectively convey product information and answer customer questions.
6. Demonstrate a strong attention to detail in product displays and organization, ensuring a visually appealing and easy shopping experience for customers.
7. Continuously expand knowledge of fragrances and stay up-to-date on current trends and products.
8. Collaborate with team members to meet and exceed sales goals and contribute to the overall success of the fragrance department.
9. Handle customer inquiries and concerns with professionalism and a problem-solving mindset.
10. Maintain a clean and organized work environment, including proper handling and storage of products.
11. Represent Macy's brand and values through exceptional customer service and a positive attitude.
12. Attend training and development programs to enhance skills and knowledge related to fragrance sales.
13. Adhere to all company policies and procedures, including safety and security measures.
14. Embrace Macy's culture of diversity and inclusion, treating all customers and colleagues with respect and kindness.

According to JobzMall, the average salary range for a Retail Fragrances Sales Support Associate in Durham, NC, USA is $25,000 - $40,000 per year. However, this can vary depending on factors such as experience, location, and the specific company and role.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.