Retail Customer Experience Associate

Welcome to Macy's, where we believe that every customer deserves an exceptional shopping experience. As a Retail Customer Experience Associate, you will have the opportunity to use your excellent communication and interpersonal skills to provide top-notch customer service and ensure that our customers have a memorable shopping experience. We are looking for individuals who are passionate about retail, have a strong attention to detail, and thrive in a fast-paced environment. If you possess these qualities and are ready to join a dynamic team, we would love to hear from you!

1. Greet and welcome customers as they enter the store with a positive and friendly attitude.
2. Provide exceptional customer service by addressing and resolving any inquiries, concerns, or complaints in a timely and professional manner.
3. Utilize strong communication skills to engage with customers and build a rapport to understand their shopping needs.
4. Maintain a thorough knowledge of the store's products, promotions, and policies to accurately assist customers with their purchases.
5. Proactively seek out opportunities to enhance the customer's shopping experience by offering additional products or services.
6. Keep the store clean, organized, and visually appealing to create a welcoming and comfortable environment for customers.
7. Process transactions accurately and efficiently using the store's point-of-sale system.
8. Collaborate with team members to ensure a seamless shopping experience for customers.
9. Stay up-to-date with industry trends and product knowledge to provide customers with the most current and relevant information.
10. Continuously strive to meet and exceed sales goals and targets set by the store.
11. Adhere to all company policies and procedures, including safety and security protocols.
12. Attend training sessions and meetings to develop and improve customer service skills.
13. Communicate any customer feedback or concerns to the store management team.
14. Maintain a positive and professional attitude at all times, representing the Macy's brand with integrity and enthusiasm.
15. Assist with other tasks and duties as assigned by the store management team.

According to JobzMall, the average salary range for a Retail Customer Experience Associate in Philadelphia, PA, USA is $28,000-$40,000 per year. This may vary depending on the specific company, experience level, and other factors. Some companies may also offer additional benefits such as bonuses, commission, and health insurance.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.