Retail Customer Experience Associate

Welcome to Macy's, where our customers' satisfaction is our top priority. We are currently seeking a passionate Retail Customer Experience Associate to join our team and provide exceptional service to our valued shoppers. As a Macy's associate, you will play a crucial role in creating a positive and memorable shopping experience for our customers. We are looking for individuals who are enthusiastic, friendly, and have a strong attention to detail. If you are someone who enjoys working in a fast-paced environment, and has a passion for delivering exceptional customer service, we would love to have you on our team!

1. Greet and welcome customers as they enter the store, creating a positive and inviting atmosphere.
2. Provide excellent customer service by assisting shoppers with any inquiries, concerns, or requests.
3. Maintain a thorough knowledge of Macy's products and services to effectively answer customer questions and make appropriate recommendations.
4. Process customer transactions accurately and efficiently, including cash, credit, and gift card payments.
5. Ensure merchandise is displayed and stocked in a visually appealing and organized manner.
6. Collaborate with team members to achieve daily sales goals and provide feedback on customer needs and preferences.
7. Strive to resolve any customer complaints or issues in a timely and professional manner.
8. Continuously seek opportunities to enhance the customer's shopping experience, such as suggesting add-on items or offering alternative products.
9. Adhere to all company policies and procedures, including safety and loss prevention measures.
10. Maintain a clean and organized work area to present a professional and welcoming environment for customers.

According to JobzMall, the average salary range for a Retail Customer Experience Associate in Chicago, IL, USA is between $25,000 and $35,000 per year. This may vary depending on the specific company, location, and level of experience. Some factors that may affect salary include the size and type of the retail store, the candidate's level of education and experience, and the overall job market conditions in the area.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.