Retail Customer Experience Associate
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced retail environment? Look no further! Macy's is currently seeking a Retail Customer Experience Associate to join our team. As an associate, you will play a crucial role in creating a positive and memorable shopping experience for our customers. We are looking for individuals who are personable, detail-oriented, and have a strong understanding of retail operations. If you are dedicated to delivering top-notch service and are ready to take on new challenges, we want you on our team!
- Greet and welcome customers to the store in a friendly and professional manner
- Assist customers in finding products and providing accurate information about merchandise
- Handle customer inquiries, complaints, and requests in a timely and effective manner
- Process transactions accurately and efficiently using POS system
- Maintain a clean and organized sales floor, including restocking and replenishing merchandise
- Collaborate with team members to create a positive and cohesive work environment
- Stay updated on product knowledge, promotions, and store policies to provide accurate information to customers
- Proactively identify and resolve any potential customer issues to ensure a positive shopping experience
- Utilize selling skills to recommend and upsell products to customers
- Participate in store events and promotions to enhance the overall customer experience
- Communicate any customer feedback or concerns to management for further action
- Adhere to all company policies and procedures, including safety and security protocols
- Continuously seek opportunities for personal and professional development to improve customer service skills
- Maintain a high level of professionalism and represent the Macy's brand positively at all times.
Excellent Communication Skills: A Retail Customer Experience Associate At Macy's Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Provide Exceptional Service.
Customer Service Experience: Candidates For This Role Should Have Prior Experience In Customer Service, Preferably In A Retail Setting. This Will Demonstrate Their Ability To Handle Customer Inquiries And Resolve Issues In A Professional And Timely Manner.
Product Knowledge: A Thorough Understanding Of The Products Sold At Macy's Is Essential For This Role. The Associate Should Be Able To Provide Accurate And Detailed Information About The Products To Customers, As Well As Make Appropriate Recommendations.
Team Player: Macy's Values Teamwork And Collaboration. The Ideal Candidate Should Be Able To Work Well In A Team Environment, As Well As Independently. They Should Also Be Willing To Assist Their Colleagues When Needed.
Multitasking Abilities: Retail Customer Experience Associates At Macy's Are Often Required To Juggle Multiple Tasks Simultaneously. Therefore, Candidates For This Role Should Be Able To Multitask Efficiently, Prioritize Tasks, And Work Under Pressure.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Visual merchandising
Teamwork
Problem-Solving
Adaptability
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Experience Associate in Monterey, CA, USA is $30,000-$45,000 per year. However, this may vary depending on factors such as the specific company, location, and level of experience. Some companies may also offer additional benefits and bonuses. It is best to research and compare different job postings to get a better understanding of the salary range for this position in Monterey.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started