Retail Customer Experience Associate

Welcome to Macy's, where fashion, quality, and customer experience are our top priorities. We are currently seeking a passionate and customer-centric Retail Customer Experience Associate to join our team. In this role, you will have the opportunity to provide exceptional service to our valued customers and help create a memorable shopping experience. As a member of our team, you will have the chance to showcase your strong communication skills, positive attitude, and ability to thrive in a fast-paced retail environment. If you're ready to be a part of a dynamic and diverse team, we invite you to apply for this exciting opportunity at Macy's.

1. Greet customers with a warm and friendly demeanor upon entering the store.
2. Provide excellent customer service by actively listening to and addressing customer needs and concerns.
3. Assist customers in finding products, answering questions, and making recommendations.
4. Maintain a thorough knowledge of store merchandise, promotions, and policies to effectively assist customers.
5. Keep the sales floor neat, organized, and visually appealing.
6. Process customer transactions accurately and efficiently using the store's POS system.
7. Follow proper procedures for opening and closing the store, including cash handling and security measures.
8. Collaborate with team members to ensure a seamless and positive customer experience.
9. Proactively identify and resolve any customer issues or complaints in a timely and professional manner.
10. Continuously strive to meet and exceed sales goals and customer service metrics.
11. Stay informed about industry trends and new products to better assist customers.
12. Participate in training and development opportunities to enhance customer service skills and product knowledge.
13. Maintain a positive and professional attitude at all times.
14. Adhere to all company policies and procedures, including safety and security protocols.
15. Continuously uphold the company's values of fashion, quality, and exceptional customer experience.

According to JobzMall, the average salary range for a Retail Customer Experience Associate in Charlotte, NC, USA is $30,000 - $40,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Some companies may also offer additional benefits and bonuses.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.