Retail Customer Experience Associate

Are you a people-person with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment? If so, you may be the perfect fit for our team at Macy's as a Retail Customer Experience Associate. In this role, you will be responsible for creating a positive shopping experience for our customers by offering personalized assistance, resolving inquiries and concerns, and ensuring that our merchandise is well-stocked and displayed. We are looking for individuals who are enthusiastic, friendly, and dedicated to delivering the best possible customer experience. If this sounds like you, read on for the qualifications we are seeking in our next team member.

1. Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
2. Proactively engage with customers to understand their needs and offer personalized assistance.
3. Resolve customer inquiries and concerns in a timely and efficient manner.
4. Maintain a thorough knowledge of our merchandise, promotions, and store policies to accurately answer customer questions.
5. Ensure the sales floor is well-stocked, organized, and visually appealing to enhance the customer's shopping experience.
6. Collaborate with team members to meet and exceed sales goals and customer service expectations.
7. Continuously strive to improve the customer experience by soliciting and implementing feedback.
8. Follow all safety and security procedures to protect customers and company assets.
9. Maintain a positive and professional attitude while working in a fast-paced retail environment.
10. Attend training sessions and stay updated on current products and services offered by the company.
11. Consistently meet and exceed performance metrics, including sales and customer satisfaction goals.
12. Communicate effectively with customers and team members to ensure a seamless shopping experience.
13. Assist in processing transactions and handling cash and credit card payments accurately.
14. Keep up with the latest industry trends and provide recommendations to improve the customer experience.
15. Adhere to company policies and procedures, including dress code and attendance requirements.

According to JobzMall, the average salary range for a Retail Customer Experience Associate in St. Louis, MO, USA is between $27,000 and $33,000 per year. However, this can vary depending on the specific company, location, and experience level of the individual. Some companies may offer higher salaries or additional benefits such as bonuses or commission. It is always best to research the specific job and company to get a more accurate salary range.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.