Retail Customer Experience Associate
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? If so, Macy's is looking for a Retail Customer Experience Associate to join our team! As a member of our team, you will be responsible for providing top-notch customer service, building relationships with customers, and driving sales. We are seeking individuals who are energetic, friendly, and have a strong desire to exceed customer expectations. If this sounds like you, read on to learn more about the qualifications for this exciting opportunity at Macy's.
- Provide exceptional customer service to all Macy's customers.
- Build and maintain strong relationships with customers to promote loyalty and repeat business.
- Drive sales by actively engaging customers and promoting products and services.
- Ensure all customer interactions are professional, efficient, and in line with Macy's customer service standards.
- Demonstrate a thorough understanding of all Macy's products and services to effectively assist customers.
- Continuously strive to exceed customer expectations and resolve any issues or concerns in a timely and satisfactory manner.
- Maintain a positive and friendly attitude towards customers and colleagues at all times.
- Collaborate with team members to ensure a seamless customer experience.
- Stay up-to-date on current promotions, sales, and company policies to accurately communicate information to customers.
- Proactively seek out opportunities to improve the customer experience and provide feedback to management.
Strong Communication Skills: The Ability To Effectively Communicate With Customers, Colleagues, And Managers Is Essential For Success In This Role. This Includes Active Listening, Clear And Concise Verbal And Written Communication, And The Ability To Adapt Communication Style To Different Customers.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Setting, Is Highly Desirable. Candidates Should Have A Proven Track Record Of Providing Excellent Service To Customers, Resolving Issues And Complaints, And Going Above And Beyond To Exceed Customer Expectations.
Product Knowledge: A Thorough Understanding Of The Products And Services Offered By Macy's Is Necessary For This Role. Candidates Should Be Able To Confidently Answer Customer Questions, Make Recommendations, And Provide Product Information.
Sales And Upselling Ability: The Retail Customer Experience Associate Should Have A Strong Sales Orientation And Be Able To Identify Opportunities To Upsell And Cross-Sell Products To Customers. This Includes A Good Understanding Of Promotions, Sales Strategies, And The Ability To Meet And Exceed Sales Targets.
Teamwork And Collaboration: Being A Team Player Is Crucial For Success In This Role. The Retail Customer Experience Associate Will Work Closely With Other Team Members, As Well As Managers, To Ensure A Positive And Seamless Customer Experience. Candidates Should Be Able To Collaborate, Communicate Effectively, And Support Their Colleagues In Achieving Common Goals.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Upselling
Cash
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Experience Associate in Paramus, NJ 07652, USA is $35,000-$40,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries or additional benefits such as bonuses or commissions. It is important to research the specific job and company to get a more accurate salary estimate.
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Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.
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