Retail Customer Experience Associate

Welcome to Macy's, where we believe that the customer experience is at the heart of everything we do. As a Retail Customer Experience Associate, you will be an integral part of our team, providing exceptional service to our valued customers. We are seeking individuals who are passionate about delivering a personalized and memorable shopping experience, while also maintaining a positive and professional attitude. If you have a strong customer service background, excellent communication skills, and a knack for problem-solving, we would love for you to join our team at Macy's.

1. Greet and welcome customers as they enter the store, creating a positive first impression and setting the tone for their shopping experience.
2. Provide exceptional customer service by actively listening to and responding to customers' needs and concerns.
3. Maintain a thorough knowledge of Macy's products and services, and use this knowledge to assist customers in finding the right products for their needs.
4. Build and maintain strong customer relationships by being friendly, approachable, and attentive to their needs.
5. Assist with check-out and payment processes, ensuring accuracy and efficiency.
6. Handle customer inquiries, complaints, and returns in a professional and timely manner.
7. Keep the store neat, clean, and well-organized to create an inviting shopping environment for customers.
8. Collaborate with team members to ensure a seamless and consistent customer experience.
9. Actively seek out opportunities to upsell and cross-sell products, services, and promotions to customers.
10. Attend training sessions and team meetings to stay up-to-date on Macy's products, services, and policies.
11. Continuously strive to improve the customer experience by taking customer feedback and suggestions into consideration.
12. Adhere to Macy's customer service and safety standards at all times.
13. Maintain a positive and professional attitude, even during challenging situations.
14. Assist in training new team members on customer service best practices and company policies.
15. Perform any other duties or tasks as assigned by the store manager or supervisor.

According to JobzMall, the average salary range for a Retail Customer Experience Associate in Baltimore, MD, USA is $26,000-$32,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Some factors that can also affect salary include the location, industry, and demand for the role.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.