Principal, Warranty Program Manager

Welcome to Macy's, where we believe in making every shopping experience a memorable one. We are currently seeking a Principal, Warranty Program Manager to join our team and lead the development and execution of our warranty program. In this role, you will have the opportunity to use your expertise and leadership skills to ensure our customers are satisfied with their purchases and protected by our warranty program. We are looking for a detail-oriented and customer-focused individual with strong analytical and project management skills. If you are passionate about providing exceptional customer service and have a proven track record of successfully managing warranty programs, we would love to hear from you.

1. Develop and implement a comprehensive warranty program for Macy's, ensuring all products are covered and customers are satisfied with their purchases.
2. Lead the planning and execution of the warranty program, including setting goals, creating timelines, and managing resources.
3. Analyze data and customer feedback to continuously improve the warranty program and ensure customer satisfaction.
4. Collaborate with cross-functional teams, including product development, customer service, and sales, to ensure the warranty program is aligned with overall business goals.
5. Monitor industry trends and competitor warranty programs to make recommendations for enhancements and improvements.
6. Create and maintain documentation and standard operating procedures for the warranty program.
7. Train and educate staff on the warranty program to ensure consistent and accurate communication to customers.
8. Handle escalated customer concerns and resolve any issues related to the warranty program.
9. Develop and maintain relationships with warranty providers and negotiate contracts.
10. Provide regular reports and updates to senior management on the performance of the warranty program.

According to JobzMall, the average salary range for a Principal, Warranty Program Manager in New York, NY, USA is $120,000-$170,000. However, this can vary depending on factors such as the specific company, the individual's experience and qualifications, and the overall job market conditions.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.