Manager, Sales and Customer Service

Welcome to Macy's! We are excited to announce our search for a dynamic and experienced Manager of Sales and Customer Service to join our team. As the leading department store in the country, we are looking for a driven individual who is passionate about delivering exceptional customer service and driving sales. The ideal candidate will have a proven track record of success in managing a team, driving sales, and providing excellent customer service. If you are a natural leader with a strong focus on customer satisfaction and sales growth, we want to hear from you!

1. Oversee and manage the performance of the sales and customer service team.
2. Develop and implement strategies to drive sales and increase customer satisfaction.
3. Train, coach, and motivate team members to achieve sales goals and deliver exceptional customer service.
4. Monitor and analyze sales data to identify areas for improvement and implement corrective actions.
5. Collaborate with other departments and senior management to create a seamless and positive customer experience.
6. Maintain a high level of product knowledge and stay updated on industry trends and competitor activity.
7. Ensure compliance with company policies and procedures, including but not limited to sales targets, customer service standards, and inventory management.
8. Resolve customer escalations and complaints in a professional and timely manner.
9. Monitor and maintain inventory levels to meet customer demand and minimize stock loss.
10. Conduct regular performance evaluations and provide feedback to team members.
11. Create and maintain a positive and inclusive work environment.
12. Stay updated on Macy's promotions, events, and initiatives to effectively promote and drive sales.
13. Collaborate with the marketing team to develop and execute effective sales and customer service campaigns.
14. Stay updated on industry trends and customer preferences to improve sales and customer service strategies.
15. Prepare and present sales and customer service reports to senior management.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Philadelphia, PA, USA is $55,000-$95,000 per year. This range can vary depending on the industry, company, and level of experience. Some managers in this role may also receive bonuses or commission based on their performance.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.