Manager, Sales and Customer Service

Are you a dynamic and results-driven leader with a passion for delivering exceptional customer service? Look no further! Macy's is seeking a highly motivated and experienced Manager of Sales and Customer Service to join our team. In this role, you will have the opportunity to shape and drive the success of our sales and customer service initiatives while fostering a positive and collaborative work environment. If you possess strong leadership skills, a proven track record in sales and customer service, and a dedication to exceeding customer expectations, we want to hear from you!

1. Lead and oversee all sales and customer service operations within the company.
2. Develop and implement strategies to drive sales and improve customer satisfaction.
3. Recruit, train, and supervise a team of sales and customer service representatives.
4. Set and monitor performance goals for the team, providing regular feedback and coaching to ensure success.
5. Collaborate with cross-functional teams to develop and execute sales and customer service initiatives.
6. Analyze sales and customer service data to identify areas for improvement and make data-driven decisions.
7. Foster a positive and inclusive work environment, promoting teamwork and collaboration.
8. Ensure compliance with company policies and procedures, as well as local and federal regulations.
9. Handle escalated customer issues and complaints, ensuring timely and satisfactory resolutions.
10. Stay up-to-date with industry trends and best practices, implementing new strategies to enhance the customer experience.
11. Monitor and manage department budgets, expenses, and inventory levels.
12. Develop and maintain strong relationships with customers, vendors, and other stakeholders.
13. Conduct regular performance evaluations and provide ongoing training and development opportunities to team members.
14. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Albuquerque, NM, USA is $50,000-$70,000 per year. This range can vary depending on the specific industry, company size, and level of experience of the individual.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.