Manager, Sales and Customer Service

Welcome to Macy's, where we pride ourselves on providing exceptional service and delivering a superior shopping experience to our customers. We are currently seeking a highly motivated and experienced Manager to oversee our Sales and Customer Service departments. In this role, you will be responsible for leading a team of sales associates and customer service representatives, driving sales, and ensuring an excellent level of customer satisfaction. Our ideal candidate is a dynamic leader with a passion for sales and customer service, strong communication and interpersonal skills, and proven experience in a managerial role. If you thrive in a fast-paced, customer-focused environment, we would love to hear from you!

1. Lead and manage a team of sales associates and customer service representatives.
2. Develop and implement strategies to drive sales and exceed sales targets.
3. Train and coach team members on effective sales techniques and customer service standards.
4. Monitor and analyze sales and customer service data to identify areas for improvement.
5. Create and maintain a positive and welcoming atmosphere for customers.
6. Handle escalated customer inquiries and complaints in a timely and professional manner.
7. Collaborate with other departments to ensure a seamless and exceptional customer experience.
8. Maintain and uphold company policies and procedures.
9. Create and maintain work schedules for the sales and customer service teams.
10. Conduct regular performance evaluations and provide feedback to team members.
11. Recruit, hire and onboard new team members as needed.
12. Stay updated on industry trends and competitor activities.
13. Communicate effectively with upper management and provide regular reports on sales and customer service performance.
14. Foster a positive and productive work environment for team members.
15. Continuously seek ways to improve sales and customer service processes and procedures.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Detroit, MI, USA is $60,000 to $80,000 per year. However, this can vary depending on factors such as the specific industry, company size, and level of experience. Some managers in this role may earn above $100,000 per year, especially in larger companies and industries with higher demand for sales and customer service skills. Additionally, bonuses and commission structures may also play a significant role in the overall compensation for this position.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.