Manager, Sales and Customer Service

Welcome to the exciting world of Macy's! As a powerhouse in the retail industry, we are constantly seeking talented individuals to join our team and help us deliver exceptional service to our customers. We are currently looking for a dynamic Manager of Sales and Customer Service to lead our team and drive sales growth while maintaining our high standards of customer satisfaction. If you have a passion for retail, a strong sales background, and a knack for providing top-notch customer service, we want to hear from you! Read on to learn more about this exciting opportunity.

1. Oversee the day-to-day operations of the sales and customer service department.
2. Develop and implement strategies to increase sales and achieve sales targets.
3. Train and guide sales and customer service associates to provide exceptional service to customers.
4. Monitor and analyze sales data to identify trends and make necessary adjustments to improve performance.
5. Handle customer inquiries and complaints in a timely and professional manner.
6. Create a positive and welcoming atmosphere for customers by ensuring the store is clean and well-maintained.
7. Collaborate with other departments to ensure a seamless and efficient customer experience.
8. Conduct regular performance evaluations and provide feedback to sales and customer service associates.
9. Stay up-to-date on industry trends and make recommendations for improvement to upper management.
10. Lead by example and uphold company values and standards at all times.
11. Foster a positive and inclusive work environment for all team members.
12. Plan and execute special events and promotions to drive sales and increase customer engagement.
13. Manage inventory and ensure products are well-stocked and displayed effectively.
14. Develop and maintain relationships with customers to drive repeat business.
15. Adhere to all company policies and procedures to maintain a safe and compliant work environment.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Glendale, CA, USA is $65,000-$95,000 per year. This can vary depending on the specific company, industry, and level of experience of the manager.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.